How to choose an ecommerce chatbot (14 solutions reviewed)
GetElastic
SEPTEMBER 9, 2019
Analyzing over 20 years of live chat transcripts, LivePerson found 69% of chats and calls could be handled quickly by bots, and Nielsen found 56% of online shoppers say they prefer to resolve issues through messaging apps than call customer service. In-chat payments. Live chat takeover. Live chat takeover.
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