Tue.May 14, 2024

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Focus on Customer Value to Deliver B2B Customer Growth

Forrester eCommerce

Last week I presented at my 10th, and final, Forrester B2B Summit North America. I say final not because the event is ending, but because I’m retiring from Forrester in June of this year.

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How Amazon, Poshmark and Rolling Stone Use Livestreaming to Break out from the Ecommerce Grid

Retail TouchPoints

Today’s consumers, especially Gen Z ( 73% ) and millennials ( 62% ), prefer to buy from a brand that offers interactive experiences that go beyond the standard ecommerce grid. And there’s no denying that video, whether live or recorded, is proving a powerful medium to create those experiences in digital environments. In fact, a study commissioned by real-time engagement platform Agora found that 61% of respondents under the age of 55 are interested in livestream shopping experiences, with

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Why Knowledge Isn’t Just Power, It’s a Trap: The KM Antipattern Dilemma

Forrester eCommerce

Have you ever been part of a team where everyone seemed to guard their knowledge from other teams, like treasure, fearing that sharing might diminish their worth? Or perhaps you’ve witnessed an environment where the pursuit of individual success overshadows common goals?

Other 419
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Traceability is the Foundation of Supply Chain Due Diligence

Retail TouchPoints

A seismic shift is on the horizon for retail businesses operating in Europe. In December 2023, the European Parliament and the European Council reached a provisional agreement on the Corporate Sustainability Due Diligence Directive (CSDDD), a sweeping law that mandates companies to actively monitor and rectify any human rights and environmental risks within their global supply chains.

Supplies 260
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The Pragmatic Path to Composability: Creating Efficient Commerce Systems

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

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Crashing Through The Walls Of Your Enterprise, Modern Cars Are Leaving Security Gaps

Forrester eCommerce

As Forrester has reported, IoT devices are more exposed to cyberattacks, requiring security leaders to address the security vulnerabilities in this wide array of devices deployed across their organization. One area that many security professionals continue to overlook is the simple car, which to be honest is no longer so simple.

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TikTok Implements New Standards for AI-Generated Content

Retail TouchPoints

TikTok is taking cues from its competitors at Meta by implementing new standards for AI-generated content (AIGC). TikTok announced that will use Content Credentials from the Coalition for Content Provenance and Authenticity (C2PA) to automatically label AIGC when it’s uploaded from certain platforms — no additional details on which platforms were provided.

Download 220

More Trending

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Skechers Widens its Reach with New Roblox Store, John Deere Collab

Retail TouchPoints

Skechers is bringing its brand to new audiences with a virtual store in Roblox aimed at younger consumers and a new co-branded collection with tractor brand John Deere designed for agricultural and construction professionals. Skechers Roblox Store Banks 3.4 Million Visits in First 5 Weeks Image courtesy Super League Skechers has opened its first virtual store in Livetopia’s Topia Mall on Roblox with the help of Super League and Century Games.

Games 204
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Votre entreprise peut-elle devenir une organisation high-performance IT ?

Forrester eCommerce

Pour commencer votre parcours vers le high-performance IT, vous devez évaluer les besoins de votre entreprise, vos styles technologiques actuels et l'état de préparation de votre organisation à l'exécution. Commencez par découvrir les quatre étapes clés de l'évaluation de votre état de préparation à l'informatique de haute performance dans cet article.

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Apple Workers at Maryland Store Vote to Strike

Retail TouchPoints

Workers at an Apple store in Towson, Md. have authorized a strike, although a date has not yet been set for the action. The store was the first Apple location to unionize back in 2022 with more than 100 employees now represented by The International Association of Machinists and Aerospace Workers Coalition of Organized Retail Employees (IAM CORE). Now, after what IAM CORE described as over a year of negotiations, members have voted in favor of a strike amid frustration over “unresolved work issu

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FastSpring Opens Austin Office, Strengthening Global Footprint

FastSpring

We’re excited to announce that FastSpring is set to broaden our global presence with a new office located in Austin, Texas. This strategic move is part of our ongoing effort to enhance our global footprint, which includes offices located in California, Canada, Ireland, the Netherlands, and most recently, Singapore. Austin is already home to some of FastSpring’s key team members, including our Chief Revenue Officer Mark Kole and Chief Marketing Officer David Vogelpohl.

Payments 142
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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Walmart confirms hundreds of coporate layoffs

RetailDive

The retailer also said “the majority” of remote workers and those at offices in Dallas, Atlanta and Toronto, must relocate — mostly to its Arkansas headquarters.

Retail 120
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Retailers Target Trio of Priorities To Build Connections With Customers, New American Express Research Finds

365 Retail

A combination of bricks and mortar expansion, e-commerce improvements and greater investment in marketing are key priorities this year for UK retailers in efforts to boost sales, according to new research from American Express. Amex’s research surveyed 500 senior decision makers across UK retail and hospitality businesses of all sizes, with at least one physical store, exploring their current challenges, investment priorities, and customer attraction strategies.

eCommerce 107
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The Container Store faces delisting as Q4 sales plunge

RetailDive

The retailer continues to struggle, especially with general merchandise. But margins expanded and losses narrowed for the quarter and full year.

Retail 125
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Amazon Prime Day 2024: How To Get Your Product Content Ready | Salsify

Salsify

Sometimes, good ideas need time to catch on — or at least a bit of tinkering right out of the box. Take Amazon’s first Prime Day in 2015: While initially touted as a blowout sale that could rival Black Friday, its debut was not quite a hit with consumers, per NBC News.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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New Ecommerce Tools: May 14, 2024

Practical eCommerce

This week: shoppable video, digital payments, returns management, AI-powered pricing, generative-AI ad tools, and advertising for marketplace merchants. The post New Ecommerce Tools: May 14, 2024 appeared first on Practical Ecommerce.

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Consumers ‘trading down’ to cheaper goods online: report

RetailDive

Even as e-commerce spend in the first four months of the year grew to nearly $332 billion, shoppers are buying cheaper goods across categories.

eCommerce 106
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Walmart To Lay off Hundreds of Corporate Staff Members

RetailWire

Walmart is set to lay off hundreds of its corporate staff members. The retail giant will also ask their remote workers to return to the office on a hybrid schedule.

Retail 98
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AI Tools to Convert Articles into Videos

Practical eCommerce

New AI tools can repurpose text into video — suitable for TikToks, Reels, YouTube Shorts, and more. The post AI Tools to Convert Articles into Videos appeared first on Practical Ecommerce.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Talk Commerce: Unraveling the Future with Fabric: The Composable Commerce Revolution with Mike Micucci on Apple Podcasts

Fabric Blog

The post Talk Commerce: Unraveling the Future with Fabric: The Composable Commerce Revolution with Mike Micucci on Apple Podcasts appeared first on fabric.

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Mastering the Art of Asset Visibility: Beverage Brand Protects Assets with Wiser

Wiser

In the competitive landscape of FMCG, securing prime retail space is crucial. Offering branded fridges to retailers, in exchange for exclusivity or a significant share of shelf, is a common strategy to secure this space. It not only enhances brand visibility but also drives impulse purchases. However, the crux of this strategy lies in effectively managing these assets.

Arts 78
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FastSpring Support: 2024 Q2 Updates From Customer Support

FastSpring

Get the latest from FastSpring’s Support leaders about: FastSpring’s new Payout Statements. Nine key pieces of info to include in support cases for faster help. FastSpring’s self-serve B2B document library. How Google Analytics 4 and Google Tag Manager can help your business, plus FastSpring integration. Need FastSpring support? Visit our Support page.

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Moet Hennessy Implements Perfect Store Strategy

Wiser

The challenge of effectively utilizing physical space to maximize product performance and customer satisfaction is a familiar struggle within the retail industry. For luxury brands like Moët Hennessy, the stakes are even higher, with the brand’s prestigious reputation resting on every customer’s in-store experience. This is further complicated by the need for robust and unbiased data to optimize planograms for category growth—a task that is both time-consuming and costly, yet indispe

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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The Future of Omnichannel Commerce: Insights from Fabric CEO Mike Micucci

Fabric Blog

fabric is the next-generation commerce platform designed to provide omnichannel commerce services retailers expect. Request a demo today!

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SheerID Launches Suite of Marketing Products Equipping Brands to Reach Entire Communities of Students, Military and Healthcare

SheerID

SheerID’s Privacy Information Management System is in compliance with the stringent standards of the ISO and the IEC.

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How AI Will Change The Retailing Industry

Fabric Blog

fabric is the next-generation commerce platform designed to provide omnichannel commerce services retailers expect. Request a demo today!

Demo 98
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Stitch Fix chief merchant is out

RetailDive

Loretta Choy, who also led client services, left Friday. The e-tailer has said it’s working on major changes to its merchandising and customer experience.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Indeed Announces 1,000 Workers Will Be Laid Off

RetailWire

The job search engine is experiencing some layoffs of its own.

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Crocs expands takeback program

RetailDive

Used footwear from the brand can be dropped off at collection boxes or mailed in, with customers earning a 10% off coupon for returning old shoes.

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Home Depot’s First-Quarter Revenue Disappoints

RetailWire

Home Depot, a major player in the home improvement retail sector, recently released its fiscal first-quarter earnings, revealing a complex picture of consumer behavior influenced by economic factors. While the company's earnings per share exceeded expectations, its revenue fell short, indicating a trend of deferred spending among customers.

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Foxtrot’s assets sold for $2.2M in what one attendee called a ‘completely ramrodded’ auction

RetailDive

The virtual sale on Friday seemed to leave people with more questions than answers after organizer JPMorgan Chase didn’t describe the lot for sale and only entertained one bid.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.