The hybrid customer experience may be the key to your eCommerce success
GetElastic
SEPTEMBER 16, 2021
After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one.
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