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The hybrid customer experience may be the key to your eCommerce success

GetElastic

In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. We’ve even recently seen the adoption of in-store mobile self-checkout and COVID-19 introduced the concept of curbside pickup. After all, that’s where the customers are, right?

article thumbnail

The hybrid customer experience may be the key to your eCommerce success

GetElastic

In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. We’ve even recently seen the adoption of in-store mobile self-checkout and COVID-19 introduced the concept of curbside pickup. After all, that’s where the customers are, right?