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The hybrid customer experience may be the key to your eCommerce success

GetElastic

In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. Their account information can be accessed by in-store representatives or pulled up on different devices, and shoppers can hunt for product data such as pricing or in-store availability.

article thumbnail

The hybrid customer experience may be the key to your eCommerce success

GetElastic

In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. Their account information can be accessed by in-store representatives or pulled up on different devices, and shoppers can hunt for product data such as pricing or in-store availability.