GetElastic

JANUARY 10, 2018

Customers expect to interact with B2B brands across many touchpoints including web, mobile, in-app, social, as well as in person. Companies are still organized to prioritize one touchpoint (usually the website) or create channels for single product lines, rather than architecting systems for multi-touchpoint, conversational commerce.

B2B 141

B2B Multi-channel B2C Customer Experience 141

ChannelAdvisor

MAY 18, 2017

David shared some interesting views and stats with the audience: Did you know global e-commerce is set to grow to $4 trillion by 2020? China is, of course, leading the field and expected to be the first nation to top $1 trillion in retail sales, while India is predicted to grow 30% over the next few years. OK, Google… Another lesson?

eCommerce 58

eCommerce Payment Services Shipping Costs Mobile 58

Retail TouchPoints

APRIL 15, 2021

For online retailers, cart abandonment is a problem, and we’re all guilty of doing it. In an effort to combat the estimated 70% of shopping carts that are abandoned, many retailers now send automated cart abandonment emails — and with good reason. Conversion rates in 2020 increased 478% YoY while sends increased more than 1000%.

Shopping Carts 159

Shopping Carts Retail Shipping Costs Social Media 159