Wed.Jun 05, 2024

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Craft the Winning Experience: A Deep Dive into Customer Experience (CX)

Digital Doughnut

Understanding Customer Experience (CX) is crucial for business success. This blog explores CX, trending questions, and the Future of CX. Learn how to craft exceptional experiences that keep customers coming back for more.

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Announcing Our Inaugural AI Foundation Models For Language Forrester Wave™ — 21 Criteria To Consider, Beyond Benchmarks

Forrester eCommerce

AI researchers and scientists love their benchmarks and model parameter counts, but perhaps not as much as tech journalists love to report on them. Every week there is news about a model beating a benchmark or exceeding parameter counts.

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AI Remains Transformative Within the Ecommerce Space in 2024

Retail TouchPoints

Few things have disrupted the ecommerce industry of late quite as thoroughly as AI. The experts agree, predicting that global AI in the retail market will surpass $24 billion by 2028 , growing at 24.4% CAGR YOY. Yet many retailers haven’t begun leveraging AI to its fullest potential. They recognize GenAI’s contribution to their future success and see it as crucial to plans.

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How Luxury Brands Can Bolster Their DTC Business

Forrester eCommerce

We reviewed luxury fashion brands across their long-term digital success and the strength of their direct-to-consumer operations.

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Optimizing Frontend Delivery in Composable Commerce: The Buy vs Build Decision

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Charts: Business Adoption of AI Q2 2024

Practical eCommerce

Per a new PwC survey, 72% of global businesses now use at least one AI application. The post Charts: Business Adoption of AI Q2 2024 appeared first on Practical Ecommerce.

eCommerce 118
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Apple Is About To Cross Its AI Rubicon

Forrester eCommerce

On June 10, Apple will cross its AI Rubicon Apple’s early reticence toward AI was entirely on brand. The company has always been famously obsessed with what its offerings did for its customers rather than how it did it.

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More Trending

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Google’s Head of Privacy Set To Depart With No Replacement on the Cards

RetailWire

A spokesperson for Google's parent company Alphabet said that Keith Enright, the tech giant's chief privacy officer, will depart from the company this fall, following a 13-year run with them, and there are no plans to replace him.

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Retailers urged to be ‘extra vigilant’ as King Charles III bank notes start to appear

TalkingRetail

SMEB, whose goal is to deliver a spectrum of payment services to SMEs from cash to eWallet to POS to Open Banking, is urging retailers to be extra vigilant as new bank notes featuring King Charles III enter circulation for the first time today.

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AI in Finance Could Lower Costs but Add Risks

RetailWire

In an upcoming speech at the Financial Stability Oversight Council (FSOC) and Brookings Institution AI conference, U.S. Treasury Secretary Janet Yellen is set to address the dual-edged nature of artificial intelligence (AI) in the financial sector.

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6 Foxtrot stores leased to Further Point Enterprises

RetailDive

The holding company that acquired the non-real-estate assets from 15 Foxtrot locations last month is now the official tenant for half a dozen of its locations.

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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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Max Streaming Subscribers To Face Higher Fees Under New Warner Bros. Discovery Pricing

RetailWire

Warner Bros. Discovery’s Max revealed that it will raise prices for its ad-free subscriptions, following a trend among various streaming services to hike membership fees.

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Shinola, Filson parent appoints CEO, chief marketer

RetailDive

Steve Katzman will oversee operations at both brands in the top spot at Bedrock, while Kevin Wertz, formerly of SmileDirectClub, takes the lead marketing role.

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Bank of Canada Reduces Interest Rates to 4.75%, Hints at Future Cuts

RetailWire

The Bank of Canada has initiated a rate cut, reducing the benchmark overnight rate by 25 basis points to 4.75%, marking the first step in an easing cycle among the Group of Seven (G7) central banks.

Banking 105
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Liquid Death names former PepsiCo, Keurig Dr Pepper exec as CFO

RetailDive

The fast-growing startup, known for its canned water, has entered new beverage categories while adding experienced executives to its C-suite.

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Composable Commerce Reference Architecture 2024 Edition

Achieve more with your commerce with the help of Orium’s Composable Commerce Reference Architecture 2024 Edition. Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.

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Minnesota Introduces e-Bike Rebate Program for 2024

RetailWire

Minnesota is introducing the Electric-Assisted Bicycle (e-Bike) Rebate program to make e-bikes more affordable for residents.

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Fair Harbor taps Mizzen+Main vet as president

RetailDive

Bethany Muths steps into the newly created role after holding leadership positions at Mizzen+Main, Ivory Ella and footwear brand Schutz.

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McDonald’s Loses EU ‘Chicken Big Mac’ Trademark

RetailWire

A European court sided with McDonald's Irish fast-food rival over a Chicken Big Mac product.

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Dollar Tree to explore spinoff or sale of Family Dollar

RetailDive

The underperforming banner has been a drag on operations since its acquisition.

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How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

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Male Birth Control Gel Shows Promise in Clinical Trials

RetailWire

This groundbreaking medication could change contraception choices for couples.

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Amid ongoing declines, Stitch Fix pilots customer experience improvements for summer launch

RetailDive

A core group of customers is keeping and spending more per box, suggesting that the company is on the right track, analysts said.

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Aston Martin to Open Landmark Showroom in West Midlands

365 Retail

A landmark new Aston Martin showroom is set to open in the West Midlands later this year, located close to the iconic marque’s manufacturing facility in Gaydon, Warwickshire. The £10 million project is well underway at the new Aston Martin Birmingham dealership, to be operated by Grange , part of the Cambria Automobiles group. Aston Martin Birmingham will relocate from its current showroom on Kenilworth Road in Hampton in Arden to a larger, state-of-the-art premises at The Green in Shirley, near

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Designer Brands acquires Canadian footwear retailer Rubino

RetailDive

The retailer also named a new chief marketing officer for its largest banner, DSW, as it reported flat sales for Q1.

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The Pragmatic Guide to Composability

Be empowered to master the digital landscape and implement modular and adaptable composable technologies. Authored by Orium, The Pragmatic Guide to Composability takes readers on a journey from composable’s beginnings to common misconceptions about the approach, then concludes with strategies for choosing implementations that result in quick wins to grow your ROI.

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Westfield and TOCA Football Announce Partnership to Expand TOCA Social Venues Across Europe

365 Retail

Unibail-Rodamco-Westfield (URW) and TOCA Football (TOCA) have announced a partnership to launch multiple TOCA Social venues throughout Europe. This collaboration aims to redefine the retail landscape by introducing TOCA Social, the world’s first immersive football and dining experience venue, to various retail and entertainment destinations. The first two locations under this partnership are set to open in 2025.

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Rachel Khoo teams up with Kettle premium crisps

TalkingRetail

Kettle, the premium crisps brand, has enlisted TV cook Rachel Khoo as its brand ambassador and "commercial chef". Khoo said: "I’m delighted to be joining the Kettle family and bringing my flavours from around the world to Kettle brand fans.

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Out & About: Jo Malone London Celebrates Harajuku Store Opening with Star-Studded Launch Party

365 Retail

To celebrate the official opening of its new Harajuku store, Jo Malone London hosted a grand launch party. The event featured notable guests, including actor and model Shohei Miura, DJ twins Aya and Amiaya , Harajuku fashion icon Baby Mary, and actors Tao Okamoto and Nobuaki Kaneko. Hosted by Jo Dancey, Senior Vice President, Global General Manager; Wandjina, Global Creative Director; and James Aquilina, Executive Officer and President, Jo Malone London Japan, the evening focused on the store

Fashion 62
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Costcutter supplies range for Milton Keynes’ first checkout-free store

TalkingRetail

Milton Keynes's first checkout-free store using Amazon’s Just Walk Out technology has opened at Unity Place. Unity Place will be the first venue in Milton Keynes to launch this service.

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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Hotel Industry Converts Vacant Offices and Homes To Meet Rising Demand

RetailWire

Hotel executives are increasingly turning their attention to vacant office and residential buildings as a solution to the current supply-demand imbalance in the hospitality industry.

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National Lottery players’ support for British athletes highlighted with new scratchcard

TalkingRetail

National Lottery operator Allwyn is launching a special edition Paris 2024-themed Scratchcard to celebrate how players support Team GB and ParalympicsGB when they play National Lottery games.

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MDMA Therapy for PTSD Rejected by FDA Panel

RetailWire

MDMA therapy, which has been considered promising in PTSD treatment, has been rejected by an FDA panel, which cited concerns about the background research involving the use of the controversial psychedelic drug in its rejection.

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Budweiser advises retailers ahead of expected summer of sport beer sales surge

TalkingRetail

Budweiser Brewing Group UK&I, a part of AB InBev, is forecasting a bumper summer season for beer sales with sporting occasions providing a major uplift across the category.

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From Concept to Deployment: Building Commerce Storefronts with Composable UI