4 Ways Ecommerce Returns Will Change in 2022
Retail TouchPoints
MARCH 24, 2022
Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. More recently, as of December 2021, nearly half of consumers (46%) told us they’d be likely to use home pickup for returns if offered the option, and only 30% are unlikely.
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