Retail TouchPoints

MARCH 15, 2023

The initiatives include working with Wrap through its Textile 2030 agreement to establish an industrywide durability standard; commissioning independent research examining the relationship between price and consumer behavior on durability; and scaling up Primark’s free clothing repair workshops following a 12-month pilot.

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Workshop Clothing Fashion Channel 261

Forrester eCommerce

APRIL 10, 2025

Read highlights from B2B Summit Become the Ultimate Campaign Tycoon workshop conducted at Forresters B2B Summit in Phoenix on April 1st.

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Workshop B2B Operations Marketing 195

Forrester eCommerce

APRIL 25, 2025

was the question we asked the 47 people who attended our workshop during Forresters B2B Summit earlier this month. Does your postsale strategy set up customers for success?

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Workshop B2B Customer 195

Retail TouchPoints

NOVEMBER 28, 2023

It truly is a real-world Santa’s Workshop, although it didn’t reach its current scale overnight. (Photo courtesy PersonalizationMall) This holiday season, PersonalizationMall workers will produce upwards of 2 million ornaments alongside countless other pieces of personalized holiday décor and gifts galore.

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Workshop Payment Services Gifts Technology 275

Forrester eCommerce

SEPTEMBER 17, 2024

Roll up your sleeves because there’s work to be done at Forrester’s upcoming B2B Summit EMEA, taking place 7th-9th October in London. Last year’s delegates told us that they wanted to see much more practical, hands-on application of the research showcased; we listened, we heard, and we’ve taken action. This year there are no fewer […]

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B2B Workshop Marketing 273

Forrester eCommerce

OCTOBER 24, 2018

I’m getting more and more psyched about our first-ever Data Strategy & Insights 2018 Forum as I work on the sessions with my colleagues here at Forrester and with our external speakers. The topics are spot on for what organizations need from data and analytics today, and the sessions are going to be inspirational and […].

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Workshop Customer Data Information Technology 270

Retail TouchPoints

MARCH 24, 2022

Build-A-Bear Workshop is celebrating the return of in-store parties, which were shut down for two years during the COVID-19 pandemic. The retailer, which announced last year that it was upgrading its ecommerce experience , has another reason to celebrate this year: its 25 th anniversary.

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Workshop Accessories eCommerce Retail 318

Retail TouchPoints

OCTOBER 31, 2024

The shop also will incorporate experiential elements such as meet-and-greets with talent, curated edits and workshops. Additionally, Happy Returns will have a dedicated returns bar in the space that will offer customers a seamless in-person return experience for orders from Revolve, FWRD and other select Happy Returns brand partners.

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Games Fashion Mobile Accessories 278

Retail TouchPoints

NOVEMBER 27, 2024

It has an ongoing roster of workshops for children, budding artists and coding enthusiasts, but also calendar events such as Black Friday, offering promotions and future discounts against purchases. You might have an ongoing series of events punctuated with special occasions to attract consumers during a critical sales period.

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Events Omnichannel Retail Workshop 277

Forrester eCommerce

OCTOBER 10, 2018

Lori can help you get there – check out her workshop at […]. As my colleague Lori Wizdo expertly explains: It is the job of marketing to guide the buyer through the buying journey. Becoming a journey marketer is essential in this digital age.

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Workshop B2B Marketing Customer Experience 367

Fastr

OCTOBER 22, 2024

Really, they’re the unsung heroes of digital storefronts, capable of major heavy lifting, and entirely deserving of the focus and attention given in our recent Design Lab: PLP Workshop. Think of your shoppers as readers, your brand's digital experience as a novel, and that very last page turn as a purchase.

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Workshop Books Recommendation eCommerce 159

Forrester eCommerce

JUNE 25, 2019

On May 25, 2018, the day the GDPR went into effect, I happened to be in Canada doing an in-person workshop with a large financial services client. Many organizations — particularly in North America — think that the EU’s General Data Protection Regulation (GDPR) doesn’t apply to them. In a session about contact center trends, […].

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Workshop Financial Services Customer 343

Retail TouchPoints

DECEMBER 4, 2023

Build-A-Bear Entertainment , a division of Build-A-Bear Workshop , is bringing its latest feature film, Glisten and the Merry Mission , to digital platforms following its theatrical debut last month. Among the celebrity voice talent featured in the film is Leona Lewis, Julia Michaels, Dionne Warwick, Freddie Prinze Jr.,

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Workshop Management Other Retail 289

Forrester eCommerce

MAY 2, 2019

When Forrester’s UX analysts put together our 2019 Digital CX Trends report, two things stood out to me as especially positive changes: First, modern design practices — like workshops, iterative prototyping, and user research — now direct digital CX efforts.

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Workshop Customer Experience Customer 337

Retail TouchPoints

JUNE 18, 2020

With monetary and collaborative support from Walgreens and AT&T , Sesame Street Workshop has debuted five videos and related assets for its Caring for Each Other initiative, which provides resources featuring familiar Sesame Street characters to help families cope emotionally with the global pandemic and support frontline workers.

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Workshop Gifts Games Other 267

Retail TouchPoints

NOVEMBER 24, 2021

The partners also are offering a free digital workshop for small businesses that walks proprietors through the process of getting their business and products on Google. The workshops will be available on demand through December.

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Small Business Retail Workshop Consumer Other 317

Retail TouchPoints

JANUARY 16, 2024

Build-A-Bear Workshop has deployed a new cloud-native, mobile-first POS and customer engagement solution in 450 stores across the U.S., For more than 26 years, Build-A-Bear Workshop has become known, and beloved, for its highly interactive visitor experience.

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Customer Data Workshop Customer POS 297

Forrester eCommerce

SEPTEMBER 25, 2024

So you’ve tried agile, but it didn’t deliver what you hoped for. Maybe you faced resistance from employees, or you weren’t able to increase the speed of innovation efforts, or the cost savings that you hoped for did not materialize. Whatever the underlying issues, you are not alone. Going agile” is not easy. Agile does […]

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Workshop Customer Experience Management Customer 221

Retail TouchPoints

JANUARY 3, 2024

The company has appointed Morrisons executive Matt Kelleher as its first Chief Digital Officer and plans to double the number of workshops it hosts this year in partnership with Girls in Data , an organization that encourages girls to consider careers in technology.

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Workshop Cryptography Presentation Technology 276

Forrester eCommerce

SEPTEMBER 24, 2018

In a recent workshop with the marketing team of a large European brand, we discussed the importance for marketers to deliver their brand promise. About 45% of marketers now report to be in charge of the customer experience. Whether they officially own CX or simply orchestrate CX talent and resources does not matter. In that […].

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Workshop Customer Experience Marketing Customer 295

Retail TouchPoints

MARCH 1, 2022

The DIY-U by Lowe’s programming features content for all skill levels, including both livestream and in-store workshops for children and adults. The retailer plans to add features that gamify the experience for participants, such as sharing virtual high fives and earning project completion badges.

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Workshop Improvements Games Supplies 264

Retail TouchPoints

JANUARY 10, 2024

Benefits they want, like free gifts and kids’ workshops, are small ways we can thank our customers for choosing Lowe’s — all while saving them money along the way.” These customers are trying to make the most of their homes while also looking for experiences for their families. Image courtesy Lowe’s

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Workshop Gifts Shipping Improvements 312

Retail TouchPoints

JANUARY 20, 2023

Building on its longstanding monthly kids’ workshops, the Build A Birthday parties will include DIY project kits for attendees to build wooden castles, race cars, custom wall shelves and other creations. Packages begin at $349 for 12 seats, with add-ons like food from Domino’s and Lowe’s party favors available.

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Workshop Gifts Books Improvements 278

Forrester eCommerce

APRIL 6, 2018

I just had the pleasure of attending a Forrester Leadership Boards workshop followed by our Consumer Marketing Forum in New York City. As usual, data challenges remain top of mind for most marketers – siloed data, dirty data, inaccessible data… the usual suspects.

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Workshop Consumer Marketing Customer 271

Retail TouchPoints

SEPTEMBER 17, 2024

The event attracts more than 350 exhibitors each year and features more than 200 conference sessions and workshops. NRF has participated in Paris Retail Week, which Comexposium has been running for more than a decade, for several years.

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Workshop Retail Events Management 289

RetailWire

AUGUST 31, 2024

Build-A-Bear Workshop, Inc. As a result, the retailers will coincide with the launch of a limited-edition Hello Kitty plush doll and the opening of a unique Build-A-Bear x Hello Kitty and Friends Workshop. has announced a special collaboration with Sanrio to celebrate Hello Kitty’s 50th anniversary.

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Workshop Retail 98

Forrester eCommerce

MARCH 19, 2018

I sat as a silent observer at an internal marketing workshop of a multi-billion-dollar consumer brand. WHAT DO EMOTIONS HAVE TO DO WITH BRANDING STRATEGY? They spoke for three hours about being customer-obsessed. They never spoke about the customer. That’s the old way of marketing.

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Consumer Workshop Marketing Customer 252

RetailDive

MARCH 6, 2023

Players will have the ability to browse a virtual Home Depot and build a project, similar to if they attended an in-person workshop.

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Workshop 98

Fastr

MAY 2, 2023

Designers need time to ideate - sometimes on their own, sometimes with others. Designers also need critiques. Honest evaluations of their work and an objective assessment of whether it meets the needs of the project or campaign.

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Workshop Other 130

Retail TouchPoints

SEPTEMBER 1, 2022

The four organizations, all in Carhartt’s home state of Michigan, are: Women Who Weld : In today’s welding industry, women make up only 5% of the workforce.

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Workshop Events Retail 331

Retail TouchPoints

JANUARY 10, 2023

Build-A-Bear Workshop has hired Dara Meath as its new SVP and CTO and placed her on its senior leadership committee, reflecting the retailer’s commitment to its ongoing digital transformation efforts. Dara Meath. Meath will report to Build-A-Bear’s CFO Voin Todorovic.

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Workshop Technology Channel Operations 278

Retail TouchPoints

NOVEMBER 27, 2023

This year the program supports Sesame Workshop , EmbraceRace and Roots ConnectED. Baby and child gear retailer Munchkin , which already donates all the profits generated on Mondays to organizations supporting anti-racism and inclusive education via its Radiant Colors program, has extended its gifting time frame to include Giving Tuesday.

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Workshop Retail Gifts Operations 263

Retail TouchPoints

JANUARY 11, 2024

The Big Show also will host a half-day workshop on Tuesday, Jan. Limited to 120 executives, the workshop will feature speakers from Amazon , Macy’s, GoodwillFinds, Trove and the Ellen MacArthur Foundation, along with NRF VP for CSR and Sustainability Scot Case. 16 focused on creating a profitable and circular retail industry.

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Workshop Supplies POS Presentation 275

Retail TouchPoints

JUNE 13, 2022

Within the biomes, players can embark on challenges and encounter obstacles that unlock special effects; Metaboots , which were created in high fidelity and are also accessible in AR; and Prototype boots in eight designs from an in-real-life workshop were scanned and organized against biome-inspired backdrops.

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Workshop Games Consumer Customer 245

Retail TouchPoints

APRIL 21, 2023

During his tenure, the retailer rejuvenated nearly 500 products and launched its new Changemaking Workshop concept stores. Current CEO David Boynton is stepping down after more than five years in the post.

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Workshop Omnichannel Consumer Goods Management 278

Retail TouchPoints

AUGUST 13, 2024

In addition to offering more sustainable options in-store, we’re working to inspire our customers to love and wear their existing clothes for longer, by making them more durable and offering workshops and online tutorials on how to repair and re-wear their clothes,” said the spokesperson. “In

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Supplies Customer Workshop Clothing 264

Retail TouchPoints

DECEMBER 14, 2023

As part of the NRF Big Show, the organization will host a Sustainable Retail Workshop on Jan. Scot Case, VP of Corporate Social Responsibility at NRF, will be the Center’s Executive Director.

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Workshop Retail Supplies Consumer 278