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Best Live Chat Software

Kissmetrics

Live chat has quickly become an integral part of customer service in the digital era. When a customer or website visitor has a question, complaint, or needs some other type of assistance, they expect to reach your brand via live chat. Every website needs to have live chat. Automation.

Live Chat 297
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How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

This velocity as well as the dire consequences of great or poor customer experience requests means ecommerce businesses need to go above and beyond traditional means such as email, phone, or even your typical live chat software. What is Multi-Channel Ecommerce Customer Service? Are you texting with your customer yet?

Channel 402
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LiveChat vs Zendesk: Which Chat Tool is Best?

Ecommerce Platforms

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Let’s dive in. LiveChat has free and paid integrations available with more than 100 tools.

Live Chat 196
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LiveChat vs Zendesk: Which Chat Tool is Best?

Ecommerce Platforms

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Both LiveChat and Zendesk are tools built to enhance customer service in a digital world.

Live Chat 196
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The 8 Tools and Strategies Proven to Acquire New Customers & Increase Customer Engagement

BigCommerce

When to ask customers for reviews (and then how to use those!). How to use live chat to increase conversions and customer loyalty. Use your social media channels to run ads featuring a coupon that’s redeemable on your website if you have a pretty solid target demographic figured out.

Customer 381
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How to Give Best-in-Class Omnichannel Customer Support

Omnisend

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts.

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The Best Loyalty Apps for Shopify to Boost Customer Relationships

Ecommerce Platforms

Shopify apps can help with everything from SEO to email marketing, and customer service. Customer loyalty apps allow you to build your own loyalty program, referral strategy, or simply distribute loyalty points to customers. What Are The Most Popular Loyalty Apps for Shopify? Limited customer support.

Shopify 210