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Top Customer-Driven B2B eCommerce Trends

GetElastic

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

B2B 146
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The Top 25 Ecommerce Podcasts of 2018

Optimizely

Maybe we should chalk it up to the British accents, but “You and Yours” has quickly become one of our go-to sources for consumer-related news. Come for the thought-provoking journalism that highlights customer experiences, stay for the clever British humor… or should we say, humour? But it all starts with a great customer experience.

eCommerce 223
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#CCS23: Composable Commerce, ChatGPT and Data, Data, Data

Retail TouchPoints

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series , Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. UK fashion retailer River Island found that convenience, value and customer service were its customers’ top priorities.

POS 266
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Ramp Up Sales With Industry-Leading Ecommerce Customer Experience

Kibo

Every retailer wants their customers to have the best possible customer experience with their brand, and a disappointing CX is now a major turn-off for consumers. Ecommerce brands need to achieve the same high levels of CX across all channels your customers interact with. What Makes for a Great Ecommerce Experience?

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How Coronavirus (COVID-19) Is Impacting Ecommerce [March 2021]

ROI Revolution

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. 73% of consumers using D2C ecommerce over the course of COVID-19 plan to continue post-pandemic ( McKinsey ). 39% of US consumers say they’ve used their smartphone more during lockdown ( Twigby ).

eCommerce 195
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How Coronavirus (COVID-19) Is Impacting Ecommerce [December 2021]

ROI Revolution

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Last year, consumers moved toward digital more quickly than ever in light of the coronavirus pandemic. But don’t go thinking that consumers are shopping online less this holiday season than in years past.

eCommerce 148
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How Coronavirus (COVID-19) Is Impacting Ecommerce [August 2021]

ROI Revolution

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Consumer spending habits returning to normal. billion in consumer spending in Q2. Visa found that 53% of consumers were spending more in June 2021 than in June 2020. Still, overall, 62.5%

eCommerce 197