Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. Learn how to make your touchpoints consistent, well-designed, and connected to provide a completely seamless experience. Learn more!

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Kissmetrics

NOVEMBER 30, 2020

All-in-one systems encompass different types of software, including: Customer relationship management (CRM): CRMs focus on sales and interacting with people to bring them in as customers and retain them long-term. In other words, you want them to leave positive reviews and become repeat customers.

Live Chat 239

Live Chat Customer B2B Social Media 239

Ecommerce Platforms

AUGUST 17, 2022

Magento is a highly scalable solution for content management, where you can handle both B2B and B2C business needs from one convenient space. This CMS software may be a little more complicated for beginners than some of the other options covered so far, but it’s great for offering customized experiences online.

Management 104

Management Payment Services Magento SEO 104

Kissmetrics

AUGUST 6, 2021

With that said, let’s dive into the five customer retention strategies you can use to grow your Ecommerce business. Understand the Customer Journey and Optimize Your Customer Experience Accordingly. One of the first steps to designing a customer retention strategy that works is to understand the customer journey.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Ecommerce Platforms

JANUARY 4, 2023

There’s also convenient access to a range of omnichannel sales options. Within the Enterprise pricing package, companies can access all the tools they need for unparalleled and unique customer experiences. Specially optimized for omnichannel experiences. Strong ability to customize with endless options.

eCommerce Platforms 104

eCommerce Platforms eCommerce Merchant Services Multi-channel 104

GetElastic

JUNE 9, 2022

fared well among customer service response and problem solving tailored to the client. Dynamic Yield helps companies quickly build and test personalized, optimized, and synchronized digital customer experiences. Their ideal customers are high growth B2B and B2C retailers in the $100M+ total revenue bracket.

eCommerce 78

eCommerce Recommendation Mobile Customer Data 78