Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. What is Omnichannel Support? Your teams must have the same level of knowledge to reduce the risk of information overload or other mistakes.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Kissmetrics

NOVEMBER 30, 2020

With the Professional and Enterprise packages, you can get everything from automation, pipelines, and custom reporting to a knowledge base, hierarchical teams, and integration with Slack. With these options, you get omnichannel support, social messaging, and dashboards, and reports.

Live Chat 239

Live Chat Customer B2B Social Media 239

Ecommerce Platforms

AUGUST 17, 2022

Magento is a highly scalable solution for content management, where you can handle both B2B and B2C business needs from one convenient space. B2B and B2C content management supported. There’s also a knowledge base included, calendaring tools, and available add-ons for tasks and projects, contact center management, and more.

Management 104

Management Payment Services Magento SEO 104

Omnisend

MAY 30, 2023

What’s more, this CM Commerce alternative has a fairly extensive knowledge base and a lively community forum. ? Also, keep your long-term goals in mind and go for an omnichannel marketing platform if need be. Omnisend Shopify rating: 4.8/5 5 G2 rating: 4.5/5 5 Capterra rating: 4.7/5 ActiveCampaign G2 rating: 4.5/5

Live Chat 88

Live Chat Shipping Costs Channel Marketing 88

Kissmetrics

AUGUST 6, 2021

Running a hybrid B2B/B2C business? Offer omnichannel customer service : Make it easy for your customers to reach you by being available on multiple communication channels. Creating an easy-to-navigate knowledge base using tools like HelpJuice will help you do just that. What exactly is omnichannel marketing?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Ecommerce Platforms

JANUARY 4, 2023

There’s also convenient access to a range of omnichannel sales options. Plus, for beginners, BigCommerce has a range of knowledge base articles and how-to guides available for step-by-step instruction. Specially optimized for omnichannel experiences. Requires a decent amount of technical knowledge. Go to the top.

eCommerce Platforms 104

eCommerce Platforms eCommerce Merchant Services Multi-channel 104

Omnisend

FEBRUARY 9, 2023

Check out if the email newsletter software has a knowledge base and a help center too. Sendinblue Image via Sendinblue This is an all-in-one marketing platform for B2B, B2C, and ecommerce businesses that helps build relationships with customers. This way you won’t be completely stranded when direct contact is unavailable.

Live Chat 88

Live Chat Social Media Subscription WooCommerce 88