What Is Unified Commerce—And Why Is It Essential In 2021 and Beyond?
Kibo
MARCH 29, 2021
More than ever consumers expect shopper experiences that are seamless across all channels. And in 2021, consumers expect those channels to service them anywhere and anytime. This made it difficult to deliver a consistent customer experience (CX). Or to gain a cohesive understanding—or view—of a customer.
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