BigCommerce

MARCH 31, 2017

With 24/7 chat technology that can turn an online chat on your store into a text on your phone, the new generation can communicate efficiently and effectively in their preferred communication channel: text, Facebook messenger or a variety of other options. Migrate customers from offline to online channels.

B2B 402

B2B eCommerce B2C Merchant Services 402

Retail TouchPoints

APRIL 22, 2024

AI ties these channels together, ensuring that a conversation can continue seamlessly across platforms, regardless of where it starts. Here are three examples of non-linear CX in action: Multichannel support: In the non-linear world, customers can jump from social media to email to phone, all without missing a beat.

Customer Experience 295

Customer Experience Arts Customer Telecommunications 295

Korona

FEBRUARY 24, 2021

There are still a lot of channels for direct marketing to your consumers, but none are currently better for retailers and other merchants than SMS marketing. . It’s a rapidly growing marketing channel in large part because it’s one that consumers have readily embraced. Use it to supplement other marketing channels.

Marketing 75

Marketing Merchant Services Retail POS 75