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The State of Ecommerce Customer Loyalty in 2023

Smile.io

has access to the world’s largest loyalty dataset, with over a decade of data from billions of ecommerce orders.    Smile loyalty programs increase repeat purchase rate , average order value , and decrease purchase frequency. YoY.   Loyalty ROI 💡 Loyalty ROI is the median return on loyalty investment.

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7 Tips To Improve Retail Store Performance

Korona

Implement Loyalty Programs Retaining an existing customer costs up to five times less than gaining a new one. A good customer retention program can generate significant gains in recurring revenue for your company by improving the return on your marketing and sales budget.

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How E-Commerce Companies Can Compete in an Amazon-Dominated World

Kissmetrics

Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else. And customer experience can play a big role in customer retention and loyalty.

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The 5 Types of Online Shoppers and How to Get Them to Buy

Smile.io

Encourage repeat purchases by showing them the benefits The key to discovering who your most valuable customers are is to emphasize the benefits of your products and focus on customers that show interest. Shift the focus away from direct price or feature comparison, and focus on why they can’t live without your specific product.

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5 Tips for Improving Your Omnichannel Customer Experience

Kibo

Empower omnichannel customer support: Never underestimate the value of providing a world-class customer care experience. Failing to connect your customers with prompt, courteous and knowledgeable support will erode customer loyalty quicker than you can click from your site to Amazon.

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56 Experts Uncover the 13 Quickest Ways to Increase Ecommerce Sales

BigCommerce

By just being friendly with all your customers or hiring a virtual assistant to do this you can increase your stores customer retention rate and customer lifetime value substantially. Timi Garai, Marketing Manager, Antavo Loyalty Management Software. Invest in customer loyalty.

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12 Critical Retail Industry Performance Metrics (2020)

Retalon

A comparison of large American retailers identified significant variability even between superficially similar companies. A retailer can make month-to-month and year-over-year comparisons of Foot Traffic counts to gauge how well its marketing campaigns drive awareness and interest among customers. Conversion Rate.

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