Remove Customer Data Remove Shipping Remove Specialty Retailers Remove Technology
article thumbnail

As ‘Appointment Retailing’ Use Cases Expand, More Brands See Value

Retail TouchPoints

Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialty retail. Like any new technology investment, retailers need to think critically about the role, and potential value, of appointment setting. 4 Keys to Success.

Retail 286
article thumbnail

Can Modern CRM be the Lifeline Retail is Looking for?

Retail TouchPoints

Instead, analysis and understanding of both structured and unstructured customer data is what’s required if brands want to create extraordinary experiences in a channel-less manner. That’s when the customer will use the channel the brand dictates in order to enjoy the experience.

Retail 149