Customer Loyalty Customer Retention eCommerce Marketing Management 
FastSpring
OCTOBER 13, 2020
If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Sure, having a great product helps, too.
lateshipment
APRIL 2, 2021
Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . eCommerce is growing (higher, further, faster). Sustainability will be given higher priority.
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SellBrite
JUNE 7, 2017
Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.
Smile.io
MAY 4, 2022
If you’re an ecommerce marketer, you know growing sales to your online store is amongst your top priorities. But growing a business and engaging with new customers is always easier said than done. Don’t worry, every marketer has been there. Blog Gabrielle Policella 3.
Retail TouchPoints
JANUARY 3, 2024
Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. So why do customers delay returns?
Smile.io
MARCH 8, 2024
Live commerce and its growing popularity The growth of ecommerce meant that conditions were perfect for live commerce, which combines live video with the ability to buy the products you are viewing instantly. Unsurprisingly, China is a big player, with an ecommerce market worth $885.94 billion in 2023.
Smile.io
MARCH 22, 2024
There are many reasons to migrate your loyalty program to a new software. Launching a loyalty program requires different business needs than several months, a year, or two into your customer loyalty journey. Your customer retention behavior will naturally fluctuate with sale cycles and seasonality.
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