article thumbnail

Using Customer Lifetime Value (LTV) to Grow Your Business

eCommerceFuel

So the little guys, the little customers had the same sort of bespoke ordering and pricing and customer service and shipping fulfillment processes that a big customer might impose upon you. If not that, it’s a way to help ensure that my customer retention might go from 24 months to 36 months on average over time.

article thumbnail

Using Customer Lifetime Value (LTV) to Grow Your Business

eCommerceFuel

So the little guys, the little customers had the same sort of bespoke ordering and pricing and customer service and shipping fulfillment processes that a big customer might impose upon you. If not that, it’s a way to help ensure that my customer retention might go from 24 months to 36 months on average over time.

article thumbnail

12 Critical Retail Industry Performance Metrics (2020)

Retalon

With the dynamic nature of retail and supply chains, North America’s top retailers aim to have 98.5% in-stocks on the retailer’s most important and profitable items in their business. Specialty retailers often face unique challenges in maintaining optimal In-Stock Level. Customer Lifetime Value Benchmark Example.

Retail 41