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Trust Pilot vs Feefo vs Yotpo: The Ultimate Product Review Platform Comparison

Ecommerce Platforms

As for online support, we like that Feefo includes a knowledge base, blog, white papers, user guides and API documents. I don't see anything for live chat or phone calls, but I would assume the dedicated account manager is there when you need. Overall, I would say it's the most comprehensive support on the market.

Document 120
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3 Inbound Marketing Trends to Master in 2021

Kissmetrics

You can do this by offering white papers, tip sheets, or e-books in exchange for emails to grow your list. Start by implementing a live-chat system on your site ASAP: It’s free, easy to set up, and will help you respond to leads instantly, rather than sending boring emails 72 hours later. The second stage is Convert.

Marketing 318
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WePay Review for 2019: Is This the Right Option for Merchants?

Ecommerce Platforms

Although live chat was offered at one point, it's no longer there today. If you are interested in solving your own problems with the WePay knowledge center, then you can access a handful of white papers and guides that offer basic information on using payment processing systems in general.

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How to Sell Digital Products & Downloads: The Complete Guide

eCommerce CEO

One important touchpoint that you shouldn’t ever ignore is the live chat. If you have done research on an industry, think about the value of packaging that research as a white paper. At whatever major touchpoint a random peruser interacts with your product, you’d have to strategically plan out how you meet them.

Download 105
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Keeper Review: Is This The Solution To Password Security?

Ecommerce Platforms

You can contact the team via live chat or send in a ticket to utilize Keeper's call-back service. Here you'll find blog posts, datasheets, white papers, infographics, webinars, and case studies! This is a great opportunity to find out more about Keeper and ask questions about the service.

Document 205
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A Complete Sana Commerce Review

Ecommerce Platforms

The Sana website has a Resource Library where you can access blogs on new trends, white papers, reports, on-demand webinars, and infographics. If you want to reach Sana, you can do this via live chat or phone. Unfortunately, you can’t access this area without an account.