How Verizon Personalizes CX, from Engagement to Post Purchase
Retail TouchPoints
AUGUST 29, 2023
And it’s a very large scale: on an annual basis, Verizon gets 48 million visits to its stores, 66 million visits to its call centers and engages in 22 million chats with customers, and the company employs 14,000 associates just in its retail channels. Our mission is to drive seamless omnichannel experiences.”
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