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Making the Most of Store Visits Post-Pandemic

Retail TouchPoints

Omnichannel experiences : One big challenge facing retailers is enticing customers who are comfortable returning to stores to pay a visit, while accounting for shoppers who may not be ready to shop in person. Michaels Stores is famous for its online and in-store classes.

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Is There A ‘Right Way’ To Achieve Clicks-To-Bricks Success?

RTP blog

in 2011 as a pure play, then opening its first brick-and-mortar store in 2015, UNTUCKit now operates 35 stores. There was no POS as such; if customers wanted to buy something, they had to log on to the Warby Parker site to pay. Starting in an apartment in Hoboken, N.J.

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How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

Our mission is to drive seamless omnichannel experiences.” Kurtzman revealed the numerous tools Verizon uses to manage this massive omnichannel effort. In-store reps use a tablet for POS, and customers using the Verizon app can essentially come right into the store [virtually].

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Your Brand Needs a Pop-up — Here’s how to Make it a Success

Retail TouchPoints

In 2011, Word Up Bookstore opened as a one-month pop-up in New York City’s Washington Heights. You can accomplish this by investing in omnichannel technology that eliminates the need for a bulky and antiquated NCR-type cash register.

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W3bstore Review: Ecommerce Platform For Omnichannel Stores

Ecommerce Platforms

This W3bstore review assesses not only its omnichannel capabilities but also other it’s ecommerce features that would be critical to online stores. It does not access it’s POS (point of sale) or multi-store back office. Omnichannel customers have 30% greater lifetime value than other types of shoppers. And you know what?