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The hybrid customer experience may be the key to your eCommerce success

GetElastic

In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. Today, in 2021, companies that can build and deliver strong multi-channel engagement for their customers can actually see a 9.5% What exactly is a hybrid customer experience? year-over-year increase in annual revenue.

article thumbnail

The hybrid customer experience may be the key to your eCommerce success

GetElastic

In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. Today, in 2021, companies that can build and deliver strong multi-channel engagement for their customers can actually see a 9.5% What exactly is a hybrid customer experience? year-over-year increase in annual revenue.