Conversational Commerce: What It Is and How to Use It (+4 Examples)
Omnisend
APRIL 22, 2021
For example, Omnisend’s Ecommerce Statistics Report showed that automated and omnichannel communication had up to 102% increase in conversion rates in 2020 versus 2019. Secondly, conversational commerce ties in nicely with the critical omnichannel strategy. The most popular form of conversational commerce is the basic live chat.
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