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Money Can't Fix What's Broken At Sears Holdings

RTP blog

In fact, Sears topped Forrester Research’s 2015 Retail Omnichannel Functionality Benchmark of 20 leading retailers. As a reporter who has covered the retail industry for a long time, I’d seen what sort of technology strides Sears Holdings had made, particularly online. Where Are The Shoppers? Since 2010, Sears Holdings has lost $10.4

eCommerce 150
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The 6 Best Mobile POS Systems For 2022

Ecommerce Platforms

Mobile POS systems are all the rage right now, and as we head into 2022, their adoption rate is only going to increase. Mobile POS systems aren’t new, but they have grown in popularity considerably in the past couple of years. Mobile POS systems aren’t new, but they have grown in popularity considerably in the past couple of years.

POS 197
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How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

And it’s a very large scale: on an annual basis, Verizon gets 48 million visits to its stores, 66 million visits to its call centers and engages in 22 million chats with customers, and the company employs 14,000 associates just in its retail channels. Our mission is to drive seamless omnichannel experiences.”

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The Case for Extreme Personalization

GetElastic

Extreme personalization, sometimes referred to as marketing to a customer segment of one, is the holy grail of the multi-channel world. Pricing, billing and fulfillment systems are duplicated for different channels. Regardless of industry, customers don’t see channels, they only see your brand.

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9 Local E-Commerce Marketing Tips To Drive More Foot Traffic To Your Store

Kissmetrics

But ultimately from a business perspective, you want to provide seamless and consistent customer experience across all sales channels and reach that omnichannel zen. You have probably heard the term omnichannel before. Bring online and offline together by combining the major advantages of these two channels.

eCommerce 210
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[Webinar] Awareness and Actionability in eCommerce: How Are Brands Adapting?

Wiser

Listen in to hear from Tom Lee, Wiser’s Product Lead, Online Products, and Mert Damlapinar, Sabra Dipping’s Director of eCommerce and Natural Channels, as they cover how Mert creates an effective online shopper journey for Sabra customers. We have a recording of the webinar below.

Webinar 78
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Mobile Commerce: More Than Responsive Design

OrderDynamics

Accenture (2016) noted that “48% of all shoppers said they found it easier to make purchases using their mobile devices compared to 42% last year.” However, retailers must also ensure this integrates into the overall omnichannel strategy. Integrated well, mobile becomes another fully functional sales channel.

Mobile 59