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The hybrid customer experience may be the key to your eCommerce success

GetElastic

In 2016 and 2017, customer experiences that were fully online experienced a one percent decline, while customer experiences that were hybrid actually increased by one percent. Make any touchpoint transactional and build unique commerce experiences catered to your brand with an Omnichannel approach. Read the Guide.

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The hybrid customer experience may be the key to your eCommerce success

GetElastic

In 2016 and 2017, customer experiences that were fully online experienced a one percent decline, while customer experiences that were hybrid actually increased by one percent. Make any touchpoint transactional and build unique commerce experiences catered to your brand with an Omnichannel approach. Read the Guide.

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NRF 2019 Observations

OrderDynamics

We’ve seen omnichannel, unified commerce, customer experience, AI, AR innovations emerge and become real. Intel JD.com Automated Vending. Moreso, Amazon’s acquisition of Whole Foods back in 2017 was a call to action for the grocery industry. However, it’s so critical to establish the right corporate culture for success.

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7 Hot Takes On The Death Of Traditional Physical Retail

Demac Media

So far in 2017 store closing announcements have increased 97% year-over-year. The less people visit malls or department stores, the less they’ll be picking up a soda in store or at a vending machine, forcing Coca Cola to innovate as well. This is all thanks to the proliferation of eCommerce.

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