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Top IRCE 2019 Sessions You Can’t Miss

ROI Revolution

IRCE is Internet Retailer ‘s annual conference for ecommerce businesses, and it kicks off next week at McCormick Place in Chicago, IL. We’ve compiled a list of some of the top sessions to check out at IRCE 2019. This year’s stellar lineup covers myriad topics related to retail and ecommerce to inspire your success.

eCommerce 100
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Consumer spending grew 7.6 per cent in May as easing of restrictions saw more Brits shop, socialise and get set for summer

Retail Technology Review

Consumer spending rose 7.6 per cent in May compared to the same period in 2019 – the highest growth recorded since coronavirus restrictions began – as the further lifting of lockdown restrictions encouraged more Brits to shop and socialise.

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Retail Quality Report 2019: Global retailers still struggling with digital

Retail Technology Review

Applause, the digital quality and crowdsourced testing solutions provider, has released the global findings of its annual Retail Quality Report. It shows that global retailers are failing to keep up with consumer expectations for optimised digital experiences.

Retail 93
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Online Grocery Shopping During the Pandemic: What Worked and What the Future Holds

ESW

From the consumer’s viewpoint, online grocery shopping seemed to work pretty well for the most part. Consumers found plenty of positives in buying groceries online, in addition to health-related ones. Consumers found plenty of positives in buying groceries online, in addition to health-related ones. Even in the U.K.,

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Retailers step up to digital Black Friday with huge increase in omnichannel marketing, Emarsys finds

Retail Technology Review

This year’s Black Friday saw a major increase in the use of digital marketing channels compared with 2019 as retailers brought Black Friday to consumers in their homes via their laptops, smartphones and other devices, omnichannel customer engagement company Emarsys finds.

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Twitter and Facebook worst channels for retail customer experience, finds research by Eptica

Retail Technology Review

Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study.