How Coronavirus Is Impacting Ecommerce
ROI Revolution
MARCH 12, 2020
In Q3 2019, its net income fell by 26% and shipping costs rose by 46%. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g. delivery delays, out-of-stock products, the cleanliness of your warehouse), will support your brand’s reputation and encourage customer loyalty.
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