2024 B2C Customer Customer Retention 
GetElastic
NOVEMBER 9, 2021
Significant shifts occurred in the presence of digital commerce platforms, but also a turn towards B2B initiatives versus what has been historically B2C led. Let’s take a quick look at some of the survey’s key statistical findings: By 2025, 75% of B2B manufacturers will sell to their customers directly via digital commerce.
GetElastic
DECEMBER 1, 2021
Prior to the emergence of the COVID-19 pandemic, we saw a shift in customer buying habits, as more and more shoppers were in search for convenience and preferred to complete their purchases online. This leaves brands incapable of keeping up with customer demands, which leads to high churn. Customizing precise subscription packages.
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Kissmetrics
AUGUST 6, 2021
It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. How do you do that?
365 Retail
SEPTEMBER 30, 2022
in October, the highest since September 1980, while the economy will contract until early 2024 and living standards will drop by 5% over the next two years. Focus on customer retention. Protecting your most loyal customers is an obvious priority in a downturn. You can do this with a customer data platform (CDP).
ROI Revolution
AUGUST 5, 2021
Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. How to accelerate revenue growth with customer reviews, loyalty, and referral programs. 65% express the need for more frequent communication with customers. It will be nearly double that in 2024.
ROI Revolution
MARCH 2, 2021
Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. With consumers more concerned about their discretionary spending, the online resale apparel market is projected to double by 2024 ( Statista ). Last updated March 2, 2021. February 25 update.
ROI Revolution
DECEMBER 2, 2021
Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Last year, low prices and the ability to purchase online were the top concerns for customers. Additionally, customers leave far more reviews beginning in November and through the new year.
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