GetElastic

JANUARY 13, 2022

Overwhelmingly, B2B organizations had to rethink how they do business in the last two years given the harsh realities of a global pandemic; and while these organizations answered the call out of necessity, many focused on their own internal sales goals versus the customer experience. Unified Commerce Experience.

Omnichannel 78

Omnichannel Customer Retention Social Media Customer Experience 78

GetElastic

DECEMBER 18, 2020

By providing the convenience and added customer experience, of coupling analog products with services, brands will become more appealing to the largest generation with the highest spending power: the millennials. 38% of shoppers start their online search on a marketplace more than any other channel. Auto replenishment.

Merchant Services 148

Merchant Services Payment Services Payments Subscription 148

Smile.io

SEPTEMBER 1, 2023

Improve your Customer Churn Rate with outstanding customer experience The key to improving your customer churn rate is to provide an outstanding customer experience. It’s estimated that 61% of consumers say they will switch to a competitor after one bad customer experience.

Customer Retention 71

Customer Retention Mobile Improvements Customer Experience 71

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. Ecommerce has surpassed levels not expected until 2025 due to the COVID-19 pandemic, expected to bring in over $843 billion in sales this year.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Omnisend

MAY 18, 2021

CBD merchants should ensure that they not only collect the appropriate customer data to offer personalization, but they should also integrate it across their channels. In turn, leading platforms like Shopify, BigCommerce, and Magento can help ensure positive customer experiences. Use Marketing Automation.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

BigCommerce

FEBRUARY 23, 2018

What is a Customer Loyalty Program? Customer loyalty refers to a customer’s willingness to work with or buy from a brand repeatedly as a result of positive customer experience, satisfaction, and the value the customer gets from the transaction. Or, test out a loyalty program to help grow a specific channel.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Smile.io

FEBRUARY 7, 2023

Customer Behavior Jean Francois, ShipperHQ Jean Francois from ShipperHQ The pandemic brought the surge of alternative shipping methods such as BOPIS, curbside pickup, and local delivery, to get products into the hands of consumers. Jean Francois is the VP of Partnerships & Channel Sales at ShipperHQ.

eCommerce 95

eCommerce Shipping Costs Merchant Services Social Media 95