Grocery Trails the Retail Industry in CX and Fulfillment. Here are 4 Ways That Will Change in 2021
Retail TouchPoints
MARCH 18, 2021
Shoppers across demographics now routinely order their groceries online just as they already did their books, electronics, and apparel. What has emerged as a genuine concern, however, are the incontrovertible shortcomings in customer experience. As a result, profitability for these online grocers is a challenge.
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