You Just Experienced your First Chargeback. Now What?
Retail TouchPoints
JANUARY 26, 2022
A chargeback occurs when a customer disputes a transaction and their issuer (the bank that provided them with the card) reverses the transaction — essentially charging it back to the retailer. From cases of friendly fraud, where a customer disputes a legitimate transaction as fraud — resulting in a chargeback to a merchant.
Let's personalize your content