Forrester eCommerce
AUGUST 16, 2022
For a large multichannel bank, a 1-point improvement in its CX Index™ score can lead to an incremental $123 million in revenue. For a direct bank, it can lead to an incremental $92 million in revenue. Discover the results of the 2022 CX Index™ for US banks.
Forrester Omnichannel
OCTOBER 22, 2013
The bank I mainly use for my daily banking needs does not offer that many examples of great customer experiences. The two reasons why my family continues to use that bank are the high number of ATMs in the area where we live and a very customer-oriented branch advisor. Online banking. banking platforms.
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Retail TouchPoints
APRIL 30, 2021
The importance of omnichannel has been preached for years, yet most ecommerce entrepreneurs are stuck in multichannel mode. Thriving in 2021 will require shifting away from the purchase-focus of multichannel to the customer-centric mindset of omnichannel. 1: The Customer is the Channel. This is true omnichannel.
ROI Revolution
OCTOBER 1, 2020
UK spending and banking habits shifting. In this exclusive executive report, you’ll uncover: 15 secrets to fortify your multichannel marketing strategy across Amazon, Google, Facebook, and more. SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19.
ROI Revolution
MARCH 2, 2021
UK spending and banking habits shifting. In this exclusive executive report, you’ll uncover: 15 secrets to fortify your multichannel marketing strategy across Amazon, Google, Facebook, and more. SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19.
ROI Revolution
AUGUST 4, 2020
UK spending and banking habits shifting. In this exclusive executive report, you’ll uncover: 15 secrets to fortify your multichannel marketing strategy across Amazon, Google, Facebook, and more. SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19.
ROI Revolution
NOVEMBER 4, 2020
UK spending and banking habits shifting. In this exclusive executive report, you’ll uncover: 15 secrets to fortify your multichannel marketing strategy across Amazon, Google, Facebook, and more. SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19.
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