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Forrester Digital Transformation
SEPTEMBER 28, 2021
Banks and other financial services firms always ask: “What are the others doing?” Source: Financial Services Firms Have Solid […].
SheerID
JANUARY 14, 2021
SheerID's new financial services solution will help firms verify thin-file applicants as well as other segments like teachers, military, and healthcare workers. Press Releases Digital Verification Financial Services Identity Marketing SheerID
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Forrester's Customer Insights
APRIL 20, 2020
5G will become a general-purpose technology for financial services firms. Age of the Customer banking customer experience management customer-centric design financial services Insurance mobile technology omnichannel customer experience 5G
Retail TouchPoints
JANUARY 14, 2019
By Carter Hunt, Western Union Technological advancements in the financial services industry are evolving through complex tools like AI-powered analytics and voice-activated capabilities, offering added levels of insight and convenience. We are seeing a shift toward always-on service and a desire for instant gratification, marked by Dell EMC Research’s latest finding. Customers also are becoming more comfortable with digital financial services.
Forrester Digital Transformation
APRIL 5, 2022
We are happy to announce the publication of a series of Data Snapshots on APAC consumers’ attitude and behavior in Financial Services industry. Age of the Customer financial services
Retail Touch
JANUARY 13, 2021
In partnership with Synchrony and Mastercard , Walgreens is expanding its financial services offerings. The new cards will be the first in a range of new financial products and services planned by Walgreens.
Forrester Digital Transformation
MARCH 22, 2022
We’ve been diving deep into a number of topics that financial services executives and their teams care about (or should care about). A crop of fintech startups and large financial providers are investing in embedded finance — in which financial products and […].
SheerID
FEBRUARY 22, 2021
SheerID is hosting the ‘What Financial Services Marketers Can Learn From Retail: 2021 Trends’ session at The Digital Marketing for Financial Services Summit.
Forrester's Customer Insights
OCTOBER 15, 2020
2020 has been a challenging year for financial services. Age of the Customer Banking Europe financial services Insurance covid-19 digital Financial Services insurance pandemicFirst, COVID-19 hit insurers with business interruption and travel insurance claims.
Forrester's Customer Insights
JUNE 4, 2020
Age of the Customer banking digital business digital disruption financial services Innovation operationalizing innovation technology-driven innovation digital innovation digital transformation Financial Services innovation open banking open finance
Forrester's Customer Insights
AUGUST 3, 2021
Financial services firms that embrace sustainable business models have an opportunity to win over values-based customers. Age of the Customer Banking financial services Insurance Investing Sustainability Sustainable finance Wealth Management
Digital Doughnut
FEBRUARY 22, 2022
As the UK takes off its masks and steps tentatively into the post-pandemic era, financial services marketers are focusing on more personalisation, greater responsiveness to customer needs, and joined-up omnichannel communications as their priorities for the coming year.
Forrester's Customer Insights
SEPTEMBER 26, 2019
Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority. But financial services companies’ current personalization efforts are nowhere near the level necessary to engage increasingly demanding customers.
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Forrester's Customer Insights
FEBRUARY 24, 2021
Age of the Customer Banking financial services Insurance Sustainability Sustainable financeSustainability – with its focus on environmental, social, and governance (ESG) principles – is beginning to dominate political and business agendas worldwide.
Forrester's Customer Insights
JUNE 19, 2019
Business leaders in the financial services (FS) industry are used to tracking success with measures that reflect shareholder, investor and market regulator values like return on equity, net profit, assets under management and capital adequacy ratio.
Forrester's Customer Insights
JANUARY 16, 2019
An important part of Forrester’s research process is gathering input from financial services companies, so we can advise our clients on the latest trends in the market. banking financial services InsuranceWe’ve kicked off some new research, and we need your help. We’re currently fielding a survey for vendors, end users, and experts that will provide the key input […].
SheerID
OCTOBER 17, 2019
The post How Digital Verification Makes Marketing to Students Easy for Financial Services appeared first on SheerID. Blog Posts Digital Verification Marketing to College Students student verification
Forrester's Customer Insights
NOVEMBER 7, 2018
In the decade since the global financial crisis, much of the financial services industry has made a strong recovery. banking financial services predictions 2019 wealth managementWhile many governments are still nursing large debts, most banks, investment management firms, and insurance companies have long since returned to good health. Growing economies, rising interest rates, and increased trading activity have delivered strong earnings […].
Retail Archives
APRIL 15, 2020
In that context, to remain relevant and competitive, banks are turning to partners to offer innovative experiences and access additional data that can be leveraged to deliver better services.
Forrester's Customer Insights
AUGUST 15, 2019
While it’s still early days, the shift toward autonomous services is already happening in financial services thanks to evolving customer expectations, advances in AI and other […]. People’s lives are becoming ever more automated as millions of algorithms make decisions — and, in some cases, take actions on those decisions — on behalf of a consumer.
Forrester's Customer Insights
AUGUST 22, 2019
Indian financial service customers are changing! Forrester surveyed 3,000 online adults in India on their financial attitude, expectations, and preferences and found that more than half of customers accessing the internet are constantly online. We found that most of the respondents are early adopters of new technology — Forrester calls them “Progressive Pioneers.” ” As digital […]. age of the customer
Forrester's Customer Insights
APRIL 19, 2021
Even before the onset of the COVID-19 pandemic, consumers were already facing multiple financial challenges, and many were worried about their financial situation. Financial Services Firms Need A Framework To Better Understand Their Customers’ Financial Mindset And […].
Dynamic Yield
OCTOBER 26, 2018
PERSONALIZATION FOR FINANCIAL SERVICES Put personalization at the heart of the consumer experience With Dynamic Yield, leading financial services and insurance companies can now deliver personalized customer experiences at scale, across any channel. The post Dynamic Yield for Financial Services appeared first on Dynamic Yield
Forrester's Customer Insights
APRIL 13, 2021
Today, SAP announced a strategic shift: Its financial services entity will become a separate firm. German investment company Dediq and SAP will form a separate financial services firm, which will be jointly owned by the two companies. Age of the Customer Architecture & Technology Strategy Banking financial servicesThe new firm is meant to take up its operations in the second half of 2021 and “fully […].
Retail Archives
SEPTEMBER 25, 2020
The implications of this increased connectivity, along with the impacts of Covid-19 on changing consumer behavior, product priorities and need of digital transformation, is impacting banks as they strive to deliver increased value with new business models, services and products and improved operational efficiency. In the current world of connected devices, mobile, wearables and cloud computing, new opportunities in banking and financial services are becoming omnipresent.
Forrester Digital Transformation
AUGUST 5, 2022
Age of the Customer B2B Marketing B2B Research Chief Marketing Officer CMO Trends EMEA Europe financial services German insurance industry trends Marketing B2B marketing strategy
Forrester Digital Transformation
NOVEMBER 17, 2021
Traditional financial services firms will make non-traditional moves and look to innovate to stay competitive in the year ahead. Age of the Customer financial services Wealth Management
Forrester's Customer Insights
JUNE 22, 2020
And with so many assets in transition and the broad interest in customer experience in financial services, it’s tempting to think that banks, insurers, and wealth managers recognize a great opportunity […].
Forrester's Customer Insights
APRIL 27, 2018
Forrester is conducting research on how financial services companies are using Video to win, serve, engage, and retain customers. Uncategorized Banking brokerage Digital Banking Financial Services insurance retail banking video video strategy wealth managementAs part of this research, we want to hear from you! Click here (or below) to take the survey and help us give you great research – plus you get a free research report for taking […].
Forrester Digital Transformation
FEBRUARY 11, 2022
Age of the Customer financial services fintech Sustainable financeIn 2022, banks are refocusing their efforts on innovation, sustainability, and IT improvements.
Forrester Digital Transformation
MARCH 25, 2022
Age of the Customer Banking digital disruption Digital Transformation financial services fintech Metaverse Sustainable financeRead the key findings from FinovateEurope 2022, including thoughts on what's hot in fintech, sustainable finance, open finance, and digital transformation.
Forrester Digital Transformation
MAY 17, 2022
To drive inclusive finance, financial services firms need to offer suitable, accessible, fair, and equitable (SAFE) financial products and services. Age of the Customer Banking customer experience financial services fintech Sustainable finance
Forrester's Customer Insights
APRIL 8, 2019
With broker reforms at a standstill, Australian financial services firms must step up and take responsibility by putting customer interests first. Create the right culture, be more transparent, and build tools to protect vulnerable customers. age of the customer
Forrester Digital Transformation
NOVEMBER 2, 2021
Age of the Customer Banking financial services fintech infrastructure & operations predictionsTo compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.
Forrester Digital Transformation
AUGUST 10, 2022
Age of the Customer Asia Pacific financial services PaymentsIndia’s Unified Payments Interface (UPI) continues to grow at a breakneck pace.
Forrester Digital Transformation
AUGUST 4, 2022
Age of the Customer digital business financial services mobile technologyWritten by Seles Sebastin, Riccardo Pasto and Zhi-Ying Barry We live in a turbulent world.
Forrester's Customer Insights
AUGUST 5, 2020
The future is here. As discussed in Forrester’s recent research on the future of banking, success for many banks will come from powering products and distributing through others’ marketplaces. And Google is now moving ahead with its plan to launch one of those marketplaces.
Forrester Digital Transformation
FEBRUARY 2, 2022
The future of payments will see firms shift focus from consumers toward businesses, embedding payment technology (not payments), and programmable payments in a quest to mitigate complexity.
Forrester Digital Transformation
NOVEMBER 10, 2021
Age of the Customer digital business financial services fintech Payments predictionsBlockbuster IPOs will light up the headlines in the coming year, while digital wallets and QR codes trigger a “back to the future” moment for consumers. Explore what's ahead for the payments industry.
Forrester Digital Transformation
JUNE 10, 2022
The Forrester Financial Well-Being Tech Tide™ report presents an analysis of the maturity and business value of the 18 technology categories that support financial well-being.
Forrester Digital Transformation
NOVEMBER 10, 2021
Forward-thinking financial services firms that foster digital equity and inclusive finance through innovation to drive sustainable growth will gain a competitive advantage and grow faster.
Forrester Digital Transformation
OCTOBER 26, 2021
Europe financial services Insurance insurance industry trends predictionsFind out what Forrester predicts for insurance companies in 2022 and beyond.
Forrester's Customer Insights
AUGUST 6, 2020
Putting financial well-being at the core of their strategy is critical to financial services firms’ ability to win, serve, and retain customers. In “The Forrester Tech Tide™: Financial Well-Being, Q3 2020,” we highlight 18 significant technologies.
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