Financial Services Related Topics 
Forrester eCommerce
APRIL 20, 2020
5G will become a general-purpose technology for financial services firms. Age of the Customer banking customer experience management customer-centric design financial services Insurance mobile technology omnichannel customer experience 5G
Forrester eCommerce
SEPTEMBER 18, 2020
COVID-19 and the associated containment measures are accelerating digital transformation and automation in financial services.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Forrester eCommerce
FEBRUARY 28, 2023
I’ve been working with a long list of financial services companies from various subsectors on their cloud strategies. It’s been a long road for financial services and cloud.
Forrester eCommerce
SEPTEMBER 28, 2021
Banks and other financial services firms always ask: “What are the others doing?” Source: Financial Services Firms Have Solid […].
Forrester eCommerce
FEBRUARY 5, 2023
Financial services (FS) firms are actively participating in it, increasingly commercializing their data to create new revenue streams and expand business opportunities. The growth of the data economy in China is accelerating.
Forrester eCommerce
JUNE 4, 2020
Age of the Customer banking digital business digital disruption financial services Innovation operationalizing innovation technology-driven innovation digital innovation digital transformation Financial Services innovation open banking open finance
Forrester eCommerce
MARCH 1, 2023
Budget 2023 does aspire to create an empowered, inclusive, technology-driven, and knowledge-based economy […] Age of the Customer APAC Predictions 2023 Asia Pacific Banking customer experience Customer Experience Measurement Digital Transformation financial services fintech government
Forrester eCommerce
AUGUST 3, 2021
Financial services firms that embrace sustainable business models have an opportunity to win over values-based customers. Age of the Customer Banking financial services Insurance Investing Sustainability Sustainable finance Wealth Management
Forrester eCommerce
SEPTEMBER 26, 2019
Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority. But financial services companies’ current personalization efforts are nowhere near the level necessary to engage increasingly demanding customers.
Forrester eCommerce
JUNE 19, 2019
Business leaders in the financial services (FS) industry are used to tracking success with measures that reflect shareholder, investor and market regulator values like return on equity, net profit, assets under management and capital adequacy ratio.
Forrester eCommerce
NOVEMBER 8, 2022
How successful have financial services firms been in garnering the trust of their customers amidst inflation and market volatility? Not very successful, it seems.
Forrester eCommerce
NOVEMBER 8, 2022
How well did US financial services firms rank in terms of customers’ trust in 2022?
Forrester eCommerce
JANUARY 16, 2019
An important part of Forrester’s research process is gathering input from financial services companies, so we can advise our clients on the latest trends in the market. banking financial services InsuranceWe’ve kicked off some new research, and we need your help. We’re currently fielding a survey for vendors, end users, and experts that will provide the key input […].
Forrester eCommerce
FEBRUARY 24, 2021
Age of the Customer Banking financial services Insurance Sustainability Sustainable financeSustainability – with its focus on environmental, social, and governance (ESG) principles – is beginning to dominate political and business agendas worldwide.
Forrester eCommerce
NOVEMBER 7, 2018
In the decade since the global financial crisis, much of the financial services industry has made a strong recovery. banking financial services predictions 2019 wealth managementWhile many governments are still nursing large debts, most banks, investment management firms, and insurance companies have long since returned to good health. Growing economies, rising interest rates, and increased trading activity have delivered strong earnings […].
Forrester eCommerce
APRIL 5, 2022
We are happy to announce the publication of a series of Data Snapshots on APAC consumers’ attitude and behavior in Financial Services industry. Age of the Customer financial services
Forrester eCommerce
MARCH 22, 2022
We’ve been diving deep into a number of topics that financial services executives and their teams care about (or should care about). A crop of fintech startups and large financial providers are investing in embedded finance — in which financial products and […].
Forrester eCommerce
JANUARY 18, 2023
Many financial services executives buy into the concept of customer obsession, but too few take actions that build a customer-obsessed culture.
Forrester eCommerce
AUGUST 15, 2019
While it’s still early days, the shift toward autonomous services is already happening in financial services thanks to evolving customer expectations, advances in AI and other […]. People’s lives are becoming ever more automated as millions of algorithms make decisions — and, in some cases, take actions on those decisions — on behalf of a consumer.
Forrester eCommerce
AUGUST 22, 2019
Indian financial service customers are changing! Forrester surveyed 3,000 online adults in India on their financial attitude, expectations, and preferences and found that more than half of customers accessing the internet are constantly online. We found that most of the respondents are early adopters of new technology — Forrester calls them “Progressive Pioneers.” ” As digital […]. age of the customer
Forrester eCommerce
APRIL 19, 2021
Even before the onset of the COVID-19 pandemic, consumers were already facing multiple financial challenges, and many were worried about their financial situation. Financial Services Firms Need A Framework To Better Understand Their Customers’ Financial Mindset And […].
Forrester eCommerce
APRIL 13, 2021
Today, SAP announced a strategic shift: Its financial services entity will become a separate firm. German investment company Dediq and SAP will form a separate financial services firm, which will be jointly owned by the two companies. Age of the Customer Architecture & Technology Strategy Banking financial servicesThe new firm is meant to take up its operations in the second half of 2021 and “fully […].
SheerID
JANUARY 14, 2021
SheerID's new financial services solution will help firms verify thin-file applicants as well as other segments like teachers, military, and healthcare workers. Press Releases Digital Verification Financial Services Identity Marketing SheerID
Forrester eCommerce
JUNE 22, 2020
And with so many assets in transition and the broad interest in customer experience in financial services, it’s tempting to think that banks, insurers, and wealth managers recognize a great opportunity […].
Forrester eCommerce
APRIL 27, 2018
Forrester is conducting research on how financial services companies are using Video to win, serve, engage, and retain customers. Uncategorized Banking brokerage Digital Banking Financial Services insurance retail banking video video strategy wealth managementAs part of this research, we want to hear from you! Click here (or below) to take the survey and help us give you great research – plus you get a free research report for taking […].
Forrester eCommerce
APRIL 8, 2019
With broker reforms at a standstill, Australian financial services firms must step up and take responsibility by putting customer interests first. Create the right culture, be more transparent, and build tools to protect vulnerable customers. age of the customer
Forrester eCommerce
AUGUST 5, 2020
The future is here. As discussed in Forrester’s recent research on the future of banking, success for many banks will come from powering products and distributing through others’ marketplaces. And Google is now moving ahead with its plan to launch one of those marketplaces.
RTP blog
JANUARY 14, 2019
By Carter Hunt, Western Union Technological advancements in the financial services industry are evolving through complex tools like AI-powered analytics and voice-activated capabilities, offering added levels of insight and convenience. We are seeing a shift toward always-on service and a desire for instant gratification, marked by Dell EMC Research’s latest finding. Customers also are becoming more comfortable with digital financial services.
Forrester eCommerce
AUGUST 6, 2020
Putting financial well-being at the core of their strategy is critical to financial services firms’ ability to win, serve, and retain customers. In “The Forrester Tech Tide™: Financial Well-Being, Q3 2020,” we highlight 18 significant technologies.
Forrester eCommerce
NOVEMBER 17, 2021
Traditional financial services firms will make non-traditional moves and look to innovate to stay competitive in the year ahead. Age of the Customer financial services Wealth Management
Forrester eCommerce
JULY 29, 2020
Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.
Retail TouchPoints
JANUARY 13, 2021
In partnership with Synchrony and Mastercard , Walgreens is expanding its financial services offerings. The new cards will be the first in a range of new financial products and services planned by Walgreens.
Forrester eCommerce
AUGUST 7, 2020
A few days ago, I discussed application architecture in banking with a banking software vendor. Starting from there, we had a look at that vendor’s core banking solutions and further back-end systems such as trade finance.
Forrester eCommerce
NOVEMBER 10, 2022
Learn how financial services firms in the Asia Pacific region will brace for tougher geopolitical and economic conditions ahead. Age of the Customer APAC Predictions 2023 financial services insurance industry trends
Forrester eCommerce
MARCH 25, 2021
financial services predictions Wealth Management ?????? ???? ??????????2020??????????????????????????????????????????????????????????????????????????“????”???????. Hidden
Forrester eCommerce
NOVEMBER 10, 2022
Age of the Customer financial services fintech Payments predictionsPayments will once again be top of mind for fintechs, merchants, and consumers — but for reasons different from those of the past three years.
Forrester eCommerce
FEBRUARY 9, 2023
To those following the market, it was clear […] Age of the Customer Banking digital disruption financial services fintech Innovation PaymentsThe world of money is changing, and India has made impressive progress toward innovations in digital payments.
Forrester eCommerce
MARCH 5, 2020
Not only has the 2008 global financial crisis exacerbated economic inequality, it has also caused a massive reputational damage to the […]. There’s no better time than the start of a new decade to take a retrospective look at the past and reflect on what has changed, and what hasn’t.
Forrester eCommerce
JULY 15, 2020
Just think of the ways we now interact with each other, carry out our daily activities, and buy and pay for products and services. It’s mid-July 2020, and the world is a very different place than it was six and a half months ago!
Forrester eCommerce
SEPTEMBER 14, 2018
With this delightful idea in mind, I request the pleasure of your company at the second edition of Forrester’s Digital Financial Services and Insurance Forum in Mumbai on October 10. Jane Austen once said that her idea of good company is clever, well-informed people who have a great deal of conversation.
Retail TouchPoints
JANUARY 27, 2023
with mobile financial services. affiliate, Appriza Pay, and financial solution provider Alviere , services include payments, physical and digital debit cards, free checking and remittances to Mexico.
Forrester eCommerce
FEBRUARY 11, 2022
Age of the Customer financial services fintech Sustainable financeIn 2022, banks are refocusing their efforts on innovation, sustainability, and IT improvements.
Forrester eCommerce
AUGUST 17, 2021
Forrester’s Financial Well-Being Segmentation helps firms better assess their customers’ level of financial resilience and attitude toward their financial situation. Age of the Customer customer experience digital business financial services Sustainable finance
Expert insights. Personalized for you.
348 
Let's personalize your content