RetailWire: Should Walmart Reinstate In-Store Returns During A Pandemic?
Retail TouchPoints
AUGUST 10, 2020
Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on. Paula Rosenblum, Managing Partner, RSR Research.
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