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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

Successful retailers are streamlining their return processes to be digital-first, extending return windows and proactively communicating about their return status via their channel of choice. Offer More Order Pickup Flexibility. Analyst firm Forrester has chided those brands that have delayed overhauling their digital operations.

Retail 286
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How to use Dropshipping in my Retail Business?

OrderDynamics

It is an order fulfillment method. Using dropshipping suppliers means no need to carry inventory of a set of goods. Specifically for any omni-channel retailer, it should be part of the retail fulfillment toolkit. It should be an option, like any other fulfillment method. Dropshipping for E-commerce.

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Is it time to make the switch to a headless commerce platform?

Kibo

This limits developers to a single vendor which, among other things, makes it difficult to add new capabilities, channels, and features. They also have the freedom and flexibility to expand to new digital channels and work within their preferred programming environment. Deliver better omnichannel experiences.

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HOW DO YOU STEP-UP YOUR DIGITAL TRANSFORMATION & RECOVERY CHANCES IN THE POST COVID-19 AFTERMATH?

RETAIL MANAGEMENT SOFTWARE

Investing in adequate ecommerce solutions and partnering with the right vendor or POS champions to expedite the transformation processes is the one way of leveraging smart omni-channels. ChainDrive’s Ecommerce Gateway acts as a bridge across all sales channels, pulling meaningful information from the same single source.

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19 Omnichannel Experience Examples from Top Brands

GetElastic

The numbers (from the mouths of actual shoppers) help tell the story: Purchase frequency is 250% higher on omnichannel vs. single channel, and the average order value is 13% higher for omnichannel vs. single channel. Customer retention rates are 90% higher on omnichannel vs. single channel. Dick's Sporting Goods.

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HOW DO YOU STEP-UP YOUR DIGITAL TRANSFORMATION & RECOVERY CHANCES IN THE POST COVID-19 AFTERMATH?

RETAIL MANAGEMENT SOFTWARE

Investing in adequate ecommerce solutions and partnering with the right vendor or POS champions to expedite the transformation processes is the one way of leveraging smart omni-channels. ChainDrive’s Ecommerce Gateway acts as a bridge across all sales channels, pulling meaningful information from the same single source.

article thumbnail

HOW DO YOU STEP-UP YOUR DIGITAL TRANSFORMATION & RECOVERY CHANCES IN THE POST COVID-19 AFTERMATH?

RETAIL MANAGEMENT SOFTWARE

Investing in adequate ecommerce solutions and partnering with the right vendor or POS champions to expedite the transformation processes is the one way of leveraging smart omni-channels. ChainDrive’s Ecommerce Gateway acts as a bridge across all sales channels, pulling meaningful information from the same single source.