Five Pandemic-Driven Trends Reshaping Retail CX Strategy
Retail TouchPoints
NOVEMBER 10, 2020
Successful retailers are streamlining their return processes to be digital-first, extending return windows and proactively communicating about their return status via their channel of choice. Offer More Order Pickup Flexibility. Analyst firm Forrester has chided those brands that have delayed overhauling their digital operations.
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