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7 Easy Ways to Write Great Customer Service Emails

lateshipment

She teaches seminars and instructional guides for new businesses about how to be better at customer service. As a customer-support representative, how often have you wanted to keep your customers informed of parcel status so that they don’t need to constantly go to the shipping carrier’s website to check delivery status?

Customer 246
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Segmenting and Personalizing the B2B Ecommerce Experience

Blue Acorn

You can segment by geography (using shipping addresses) to promote your sealing products to companies in southern and southwestern states with helpful content. Lastly, make sure that your personas are inspired by data. This isn’t a fiction-writing seminar. For example, let’s say you sell concrete products.

B2B 60
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The Goldilocks Method of Discounting

eCommerceFuel

So I talk about how to use your customer data to develop ROI-driven marketing campaigns. But again, the problem is that some retailers out there are discounting too much, they’ve got a high subsidy cost and other retailers don’t discount at all, and they’re missing out on an opportunity to retain their best customers.