Post-Purchase Experience And Customer Lifetime Value (CLV): Relationship Goals
lateshipment
FEBRUARY 6, 2024
Profitability: By subtracting Customer Acquisition Costs (CAC) from CLV, a business can determine the profitability of acquiring and retaining customers (a metric known as adjusted CLV or CLV to CAC ratio). However, most businesses (like you, probably) neglect the customer experience after checkout.
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