NRF 2021: Learning from Nordstrom, Target and Others’ Best-in-Class Customer Experiences
Retail TouchPoints
JANUARY 13, 2021
Even retailers earning high marks for omnichannel enablement remain far from invincible, however, and others can build and even improve on what has already been done. and narrowed it down to 28 and then 12 outstanding omnichannel companies. 5, below Nordstrom , Target, Home Depot and Staples , due to mixed results in key areas.
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