Remove Customer Retention Remove Exercises Remove Omnichannel Remove Point of Sale
article thumbnail

Leveraging your loyalty program to nurture a retail community

iVend

Consider an exercise clothing retailer who runs yoga classes in their brick-and-mortar store, or a kitchen equipment brand that runs cooking demonstrations. Personalised communication is also important for building advocacy and brand ambassadors, with 71% of shoppers feeling frustrated when their customer experience is not personalised.

Retail 98
article thumbnail

How Coronavirus (COVID-19) Is Impacting Ecommerce [January 2022]

ROI Revolution

For comparison, in 2019, ecommerce sales made up just 11.1% of all retail sales. Omnichannel will also continue to be key as consumers increasingly rely on a blend of online and offline shopping experiences. With at-home workout participation up 72% YoY, home exercise brands are thriving in the face of COVID-19.