Thu.May 23, 2024

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Frenemies Forever — The Tension Between CRM And CCaaS Vendors

Forrester eCommerce

There was a time when automatic call distributor (ACD) systems and customer relationship management (CRM) systems did very different things, with some integration but no real overlap. In the support world, CRM systems managed tickets and customer details, while ACD systems connected callers to agents and managed interactions.

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3 Brands Making AR the Star of the Customer Experience

Retail TouchPoints

Augmented reality (AR) has evolved from a novelty into a critical investment for retailers that want to capture audience attention and dollars. Businesses that offer AR-driven experiences are 41% more likely to capture consumer attention than those that do not, according to Deloitte, and 66% of consumers are interested in using this tech while shopping.

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AI, Platforms, And Big Promises: What We Saw At Red Hat Summit

Forrester eCommerce

IT platform teams’ responsibilities in 2024 are expanding radically. They’re being asked to provide cost-effective alternative solutions for the VMware virtualization technology that typically dominates enterprise IT.

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Ebay Recommerce Report Finds that Buying Used is Becoming a Lifestyle Choice

Retail TouchPoints

Ebay , the OG of online resale, has released its fourth annual Recommerce Report highlighting what many of us already know anecdotally — that the sale of secondhand goods is growing across categories and channels, especially as economic conditions continue to push consumers to seek out value pricing. In fact, saving money was the number one reason consumers indicated for purchasing “pre-loved” goods, with 62% ranking it as their top driver, followed by: Sustainability /environmental benefits ( 2

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Optimizing Frontend Delivery in Composable Commerce: The Buy vs Build Decision

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TJX, the world’s largest off-price retailer, is poised to get a lot bigger

RetailDive

The company said it could expand its global fleet by 1,300 or more additional stores in coming years, spurred in part by department store closures.

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Instacart Curates Shoppable Cart Inspired by ‘The Valley’ TV Show

Retail TouchPoints

Instacart is enhancing its partnership with Peacock with the launch of a custom, curated cart experience based on the new Bravo reality series The Valley. Cast members of the show, which debuted in March 2024, were once nightlife regulars who are now dealing with home ownership, kids and backyard barbecues. The Instacart x The Valley Block Party Cart gives fans a shoppable experience, allowing them to engage with the series via offerings including: Chicken wings, chicken tenders, fish sticks and

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L’Oreal Taps Snapchat for AR Hair Color Try-on in Walmart Stores

Retail TouchPoints

L’Oréal Paris , Walmart and Snapchat have teamed up for a new phygital integration designed to bring hair colors from the beauty brand’s Féria line to life in stores. Image courtesy Snapchat At Walmart stores nationwide, Féria hair dye boxes have been equipped with QR codes that shoppers can scan to try the colors on via AR on Snapchat. The experience leverages some of Snapchat’s most advanced augmented reality technology, allowing shoppers to see themselves in 15 different hair colors wit

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Oakland To Sell A’s Stadium as Team Relocates to Las Vegas

RetailWire

In a significant development marking the end of an era, the city of Oakland has agreed to sell its stake in the stadium that has been home to the Oakland Athletics since 1968.

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Children’s Place CEO Departs; Retailer Seeks Permanent Replacement

Retail TouchPoints

The Children’s Place President and CEO Jane Elfers has left the company, effective May 20, 2024. Board Director Muhammad Umair has been named President and Interim CEO as the retailer seeks a permanent replacement for Elfers. Umair, who joined the board in February 2024, was most recently a Senior Advisor for Origin Funding Partners, a global trade finance fund.

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Favorite Books of Ecommerce Pros Q2 2024

Practical eCommerce

We queried 30 founders, owners, marketers, and SEO specialists. Here's what they're reading. The post Favorite Books of Ecommerce Pros Q2 2024 appeared first on Practical Ecommerce.

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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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Home Depot Adds Nationwide Same-Day Delivery via Instacart

Retail TouchPoints

Customers of The Home Depot can now get same-day delivery in as fast as one hour — including big and bulky products weighing up to 60 pounds — from nearly 2,000 stores via the retailer’s new partnership with Instacart. The nationwide expansion follows a pilot conducted earlier this year. “Our brick-and-mortar stores are foundational to The Home Depot, and expanding our ecommerce capabilities is a key part of our ongoing efforts to deliver a seamless, interconnected experience,” said Jordan Brogg

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Power Outage Halts Amtrak Trains, Stranding Thousands

RetailWire

A power outage halted Amtrak trains on Wednesday evening, causing thousands of passengers to be stranded — and they're not the only ones affected by the outage.

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Foot traffic expected to rebound to pre-pandemic levels: report

RetailDive

Though not yet fully restored, retailers are reporting an uptick in brick-and-mortar sales surpassing pre-pandemic levels, according to CBRE.

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TikTok Plans Large-Scale Layoffs in Operations and Marketing Globally

RetailWire

TikTok is reportedly preparing to axe large portions of its operations and marketing staff, as informed by current employees briefed on the matter.

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Composable Commerce Reference Architecture 2024 Edition

Achieve more with your commerce with the help of Orium’s Composable Commerce Reference Architecture 2024 Edition. Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.

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Peloton refinances debt as financial challenges persist

RetailDive

The struggling fitness brand is issuing new notes to pay off debt with a closer maturity date, just weeks after losing its CEO and laying off employees.

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US Economy Output Surges to Two-Year High With Surprising Growth

RetailWire

The U.S. economy has outpaced expectations, showing resilience despite widespread concerns of a potential slowdown.

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How to Buy Ads on Netflix: Specs & Tactics for Marketers

CPC Strategy

Streaming How to Buy Ads on Netflix: Specs & Tactics for Marketers By Emily Sullivan May 23 2024 Netflix, the streaming giant known for binge-watching and award-winning originals, sent shockwaves through the industry in 2022 by announcing an ad-supported tier. This move was likely fueled by a desire to reach new audiences, combat rising subscription costs, and potentially even fend off competition from other OTT platforms.

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Ipsy appoints new marketing chief

RetailDive

Francine Li comes with experience from Netflix and Riot Games and joins the beauty company as it looks to “reinvigorate” its namesake brand.

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How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

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United Airlines Expands Focus on Africa

RetailWire

As travel demand evolves post-pandemic, United Airlines is strategically adjusting its routes to meet changing preferences.

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Kiehl’s launches in the Amazon Premium Beauty store

RetailDive

The skin care brand will have a dedicated storefront with products like sunscreen, facial creams and masks.

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BARK Air Debuts the Ultimate Travel Experience for Dogs and Their Owners

RetailWire

There's a new airline catering to pups that provides the ultimate luxury for man's best friend.

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Walmart goes bigger with new Neighborhood Markets

RetailDive

Two new prototype stores include features that build on the retailer’s growing e-commerce business without hindering the in-store experience, the format’s chief executive said in an interview.

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The Pragmatic Guide to Composability

Be empowered to master the digital landscape and implement modular and adaptable composable technologies. Authored by Orium, The Pragmatic Guide to Composability takes readers on a journey from composable’s beginnings to common misconceptions about the approach, then concludes with strategies for choosing implementations that result in quick wins to grow your ROI.

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US Hotel Check-In Computers Infected With Spyware

RetailWire

The check-in systems at numerous hotels throughout the U.S. are operating a remote access application that is inadvertently exposing guest information screenshots to the internet.

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Walmart adds pet telehealth benefit for Walmart+ members

RetailDive

The retailer is partnering with Pawp on a perk that will give pet owners free virtual access to a team of veterinary professionals.

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Product-Centric vs Customer-Centric – How to Put Your Best Customer First

Dynamic Action

Summary Customer experience (CX) is the most important factor that impacts consumer loyalty. CX has evolved from focusing on the point of sale to connecting with customers in the discovery and evaluation phase (DX). This shift takes retailers from product-centric, to customer-centric. Retail data analytics can help retailers understand customer behavior and engagement with their brand, ultimately providing a more personalized customer-centric shopping experience.

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Up to 2K Walmart jobs in Texas, California impacted by relocations and layoffs

RetailDive

The retailer earlier this month confirmed hundreds of corporate layoffs.

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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Following general election call, FWD urges parties to work with wholesale sector

TalkingRetail

Following yesterday’s (23 May) news when the prime minister, Rishi Sunak MP called the general election for 4 July, FWD is calling on all political parties to work with the wholesale sector to ensure it can thrive to play a full and active role in… This story continues at Following general election call, FWD urges parties to work with wholesale sector Or just read more coverage at Talking Retail

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Wunderkind Announces Autonomous Marketing Platform, Launches Studio Application for Delivery of Rapid, AI-Powered Creative

365 Retail

Wunderkind , the leading AI-driven performance marketing solution, today announced the launch of its AI-powered Autonomous Marketing Platform and its first application, Studio, which brings self-service tools to the creative workflow for marketers and services teams. Wunderkind’s Autonomous Marketing Platform leverages the power of artificial intelligence (AI) to streamline the entire marketing build, report and optimisation process.

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Tobacco and Vapes Bill pause likely following general election call

TalkingRetail

Prime minister Rishi Sunak's flagship Tobacco and Vapes Bill looks likely to be shelved for the time being following his call for a 4 July general election.

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Goldsmiths Opens Cartier Space in Trafford Showroom

365 Retail

Goldsmiths , the luxury watch and jewellery retailer, has announced the opening of the Cartier Espace within its new Trafford showroom. This dedicated space by the renowned Cartier presents iconic timepieces, including the Tank, Santos de Cartier, and Ballon Bleu de Cartier, alongside the latest Panthère de Cartier, Tank Normale, and Baignoire models.

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From Concept to Deployment: Building Commerce Storefronts with Composable UI