Forrester eCommerce
MAY 23, 2024
There was a time when automatic call distributor (ACD) systems and customer relationship management (CRM) systems did very different things, with some integration but no real overlap. In the support world, CRM systems managed tickets and customer details, while ACD systems connected callers to agents and managed interactions.
Retail TouchPoints
MAY 23, 2024
Augmented reality (AR) has evolved from a novelty into a critical investment for retailers that want to capture audience attention and dollars. Businesses that offer AR-driven experiences are 41% more likely to capture consumer attention than those that do not, according to Deloitte, and 66% of consumers are interested in using this tech while shopping.
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Forrester eCommerce
MAY 23, 2024
IT platform teams’ responsibilities in 2024 are expanding radically. They’re being asked to provide cost-effective alternative solutions for the VMware virtualization technology that typically dominates enterprise IT.
Retail TouchPoints
MAY 23, 2024
Ebay , the OG of online resale, has released its fourth annual Recommerce Report highlighting what many of us already know anecdotally — that the sale of secondhand goods is growing across categories and channels, especially as economic conditions continue to push consumers to seek out value pricing. In fact, saving money was the number one reason consumers indicated for purchasing “pre-loved” goods, with 62% ranking it as their top driver, followed by: Sustainability /environmental benefits ( 2
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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.
RetailDive
MAY 23, 2024
The company said it could expand its global fleet by 1,300 or more additional stores in coming years, spurred in part by department store closures.
Retail TouchPoints
MAY 23, 2024
Instacart is enhancing its partnership with Peacock with the launch of a custom, curated cart experience based on the new Bravo reality series The Valley. Cast members of the show, which debuted in March 2024, were once nightlife regulars who are now dealing with home ownership, kids and backyard barbecues. The Instacart x The Valley Block Party Cart gives fans a shoppable experience, allowing them to engage with the series via offerings including: Chicken wings, chicken tenders, fish sticks and
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Retail TouchPoints
MAY 23, 2024
L’Oréal Paris , Walmart and Snapchat have teamed up for a new phygital integration designed to bring hair colors from the beauty brand’s Féria line to life in stores. Image courtesy Snapchat At Walmart stores nationwide, Féria hair dye boxes have been equipped with QR codes that shoppers can scan to try the colors on via AR on Snapchat. The experience leverages some of Snapchat’s most advanced augmented reality technology, allowing shoppers to see themselves in 15 different hair colors wit
RetailWire
MAY 23, 2024
In a significant development marking the end of an era, the city of Oakland has agreed to sell its stake in the stadium that has been home to the Oakland Athletics since 1968.
Retail TouchPoints
MAY 23, 2024
The Children’s Place President and CEO Jane Elfers has left the company, effective May 20, 2024. Board Director Muhammad Umair has been named President and Interim CEO as the retailer seeks a permanent replacement for Elfers. Umair, who joined the board in February 2024, was most recently a Senior Advisor for Origin Funding Partners, a global trade finance fund.
Practical eCommerce
MAY 23, 2024
We queried 30 founders, owners, marketers, and SEO specialists. Here's what they're reading. The post Favorite Books of Ecommerce Pros Q2 2024 appeared first on Practical Ecommerce.
Retail TouchPoints
MAY 23, 2024
Customers of The Home Depot can now get same-day delivery in as fast as one hour — including big and bulky products weighing up to 60 pounds — from nearly 2,000 stores via the retailer’s new partnership with Instacart. The nationwide expansion follows a pilot conducted earlier this year. “Our brick-and-mortar stores are foundational to The Home Depot, and expanding our ecommerce capabilities is a key part of our ongoing efforts to deliver a seamless, interconnected experience,” said Jordan Brogg
RetailWire
MAY 23, 2024
A power outage halted Amtrak trains on Wednesday evening, causing thousands of passengers to be stranded — and they're not the only ones affected by the outage.
RetailDive
MAY 23, 2024
Though not yet fully restored, retailers are reporting an uptick in brick-and-mortar sales surpassing pre-pandemic levels, according to CBRE.
RetailWire
MAY 23, 2024
TikTok is reportedly preparing to axe large portions of its operations and marketing staff, as informed by current employees briefed on the matter.
Speaker: Jason Cottrell and Brian Walker
The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.
RetailDive
MAY 23, 2024
The struggling fitness brand is issuing new notes to pay off debt with a closer maturity date, just weeks after losing its CEO and laying off employees.
RetailWire
MAY 23, 2024
The U.S. economy has outpaced expectations, showing resilience despite widespread concerns of a potential slowdown.
RetailDive
MAY 23, 2024
Francine Li comes with experience from Netflix and Riot Games and joins the beauty company as it looks to “reinvigorate” its namesake brand.
RetailWire
MAY 23, 2024
As travel demand evolves post-pandemic, United Airlines is strategically adjusting its routes to meet changing preferences.
RetailDive
MAY 23, 2024
The skin care brand will have a dedicated storefront with products like sunscreen, facial creams and masks.
RetailWire
MAY 23, 2024
There's a new airline catering to pups that provides the ultimate luxury for man's best friend.
Dynamic Action
MAY 23, 2024
Summary Customer experience (CX) is the most important factor that impacts consumer loyalty. CX has evolved from focusing on the point of sale to connecting with customers in the discovery and evaluation phase (DX). This shift takes retailers from product-centric, to customer-centric. Retail data analytics can help retailers understand customer behavior and engagement with their brand, ultimately providing a more personalized customer-centric shopping experience.
RetailWire
MAY 23, 2024
The check-in systems at numerous hotels throughout the U.S. are operating a remote access application that is inadvertently exposing guest information screenshots to the internet.
Speaker: David Nisbet, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
TalkingRetail
MAY 23, 2024
Following yesterday’s (23 May) news when the prime minister, Rishi Sunak MP called the general election for 4 July, FWD is calling on all political parties to work with the wholesale sector to ensure it can thrive to play a full and active role in… This story continues at Following general election call, FWD urges parties to work with wholesale sector Or just read more coverage at Talking Retail
RetailDive
MAY 23, 2024
Two new prototype stores include features that build on the retailer’s growing e-commerce business without hindering the in-store experience, the format’s chief executive said in an interview.
365 Retail
MAY 23, 2024
Wunderkind , the leading AI-driven performance marketing solution, today announced the launch of its AI-powered Autonomous Marketing Platform and its first application, Studio, which brings self-service tools to the creative workflow for marketers and services teams. Wunderkind’s Autonomous Marketing Platform leverages the power of artificial intelligence (AI) to streamline the entire marketing build, report and optimisation process.
RetailDive
MAY 23, 2024
The retailer earlier this month confirmed hundreds of corporate layoffs.
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Discover how retailers are transforming data into actionable insights for growth. By leveraging data and analytics to their potential, retailers can enhance decision-making, improve customer experiences, and streamline operations to stay ahead of the competition. From Data to Decisions: Maximizing Retail Potential With AI, authored by Orium, commercetools, and Google Cloud, demonstrates how businesses can unify and activate data across the tech stack to achieve retail excellence and create growt
365 Retail
MAY 23, 2024
Goldsmiths , the luxury watch and jewellery retailer, has announced the opening of the Cartier Espace within its new Trafford showroom. This dedicated space by the renowned Cartier presents iconic timepieces, including the Tank, Santos de Cartier, and Ballon Bleu de Cartier, alongside the latest Panthère de Cartier, Tank Normale, and Baignoire models.
RetailDive
MAY 23, 2024
The retailer is partnering with Pawp on a perk that will give pet owners free virtual access to a team of veterinary professionals.
TalkingRetail
MAY 23, 2024
Prime minister Rishi Sunak's flagship Tobacco and Vapes Bill looks likely to be shelved for the time being following his call for a 4 July general election.
RetailWire
MAY 23, 2024
In a significant move to curb foreign influence during a crucial election year, TikTok is enacting new rules to limit the reach of state-affiliated media accounts on its platform.
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