Make Omnichannel A Cornerstone Of Your Digital Transformation – The Telco Angle
Forrester Omnichannel
MARCH 22, 2017
Source: Forrester, "Make Omnichannel A Cornerstone Of Your Telecom Digital Transformation" Poor customer experiences remain the Achilles' heel of telcos' digital transformation efforts. We live in the age of the customer, and today's telco customer has expectations that far exceed the traditional standard of telco customer service.
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