Customer Service in the Metaverse: How Retailers Can Prepare for a Whole New (Virtual) World
Retail TouchPoints
JUNE 14, 2022
One definition most can agree on, though, is that it’s a “virtual world,” and one that already is presenting tremendous opportunities for both brands and consumers. And just as the metaverse will change the way that we shop, communicate and socialize, it will also change how customer service is delivered. When Facebook, Inc.,
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