article thumbnail

The Pela Case Story – An In Depth Case Study in Scaling a 7 to 8 Figure eCommerce

Demac Media

During this process of documenting our customer experience playbook (which is in Google Drive), we also put ZenDesk in place and got it integrated with Shopify. Now, with the “appification” of eCommerce software, we’re able to plug in anything we think we need or want. This is an example of a customer centred system.

article thumbnail

An In Depth Case Study in Scaling a 7 to 8 Figure eCommerce Business

Demac Media

During this process of documenting our customer experience playbook (which is in Google Drive), we also put ZenDesk in place and got it integrated with Shopify. Now, with the “appification” of eCommerce software, we’re able to plug in anything we think we need or want. This is an example of a customer centred system.