article thumbnail

Ecommerce Chatbots 101: What Are They And Do You Need one?

GetElastic

While the number of options can at first seem disorienting, the majority of modern customers are using more than one channel to engage with brands and could have anywhere up to 20 touch points before buying. According to drift, they are the fastest growing brand communication channel. Choose your Channel(s). Prevent returns.

article thumbnail

Cross-Channel Home Décor Retailing: 5 Take Away Lessons from The Game Changers

RETAIL MANAGEMENT SOFTWARE

While brick and mortar stores still play a strategic role in this market vertical, online shopping has skyrocketed, and with $294 billion expected in online home furnishing sales by 2022, retail store owners can no longer afford to miss out on the opportunity to ramp up their cross-channel game plans. What is cross-channel retailing?

Channel 61
article thumbnail

Salesforce CRM Review: The Complete Guide for 2019

Ecommerce Platforms

Currently, it's the market leader in CRM software, raking in more than $13 billion of annual revenue, and boasting about 150,000 customers worldwide. You can essentially combine Salesforce with just about any other part of your business process. Popular integrations: one of Salesforce's biggest advantages is how flexible it is.