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Ecommerce Chatbots 101: What Are They And Do You Need one?

GetElastic

Gartner even predicted that chatbots would power 85% of customer service interactions by 2020 and Nielsen found that 56% of online shoppers said they preferred to resolve issues through messaging apps than call customer service. According to IBM, chatbots can save businesses as much as 30% on customer support costs.

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How to Sell Digital Products & Downloads: The Complete Guide

eCommerce CEO

Since 2008, I have sold every type of product (digital, physical, SaaS, services) under the sun. 2016 revenue is roughly $16 billion. These figures include retail packaged content, custom content development services, and authoring tools/platforms. It’s also slow to revenue and has a lower ceiling. I have been there.

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