Ecommerce Chatbots 101: What Are They And Do You Need one?
GetElastic
NOVEMBER 10, 2021
Gartner even predicted that chatbots would power 85% of customer service interactions by 2020 and Nielsen found that 56% of online shoppers said they preferred to resolve issues through messaging apps than call customer service. According to IBM, chatbots can save businesses as much as 30% on customer support costs.
Let's personalize your content