Conversational Commerce: Why You Should Consider a Native Ecommerce Chatbot
GetElastic
MAY 14, 2020
In the interim, online retailers are embracing chatbots as a first toe-dip into conversational commerce using them to expedite customer service and provide novel ways to discover products. According to LivePerson’s analysis of over 20 years of live chat logs, 70% of ecommerce chat inquiries can easily be handled by automation.
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