Retail TouchPoints

APRIL 21, 2023

Barnes & Noble has reconfigured its loyalty offerings for the first time since the program began in 2001, launching its first free program and enhancing the benefits of its paid Membership program. Premium Membership, which costs $39.99

Shipping Costs 273

Shipping Costs Books Shipping Customer 273

lateshipment

NOVEMBER 14, 2021

Started in 2001, this family-owned brand has adorned multiple accolades in its 20+ year-long online journey. We launched SportStop in 2001 with an online selling platform, it was actually my second e-commerce venture. SportStop was my second venture, launched in 2001, which addressed all the shortcomings of my initial venture.

eCommerce 100

eCommerce Sporting Goods Shipping Costs Customer Experience 100

ecomdash

JUNE 20, 2018

Founded in 2001, Rakuten Super Logistics is a leader in ecommerce order fulfillment, serving hundreds of ecommerce retailers to increase speed of delivery, improve order accuracy, decrease shipping costs, and increase customer satisfaction. . With Amazon Prime, the 2-day shipping speed is expected from consumers.

Fulfillment 82

Fulfillment Shipping Costs Order Fulfillment Customer 82

Bryan Eisenberg

APRIL 25, 2016

Or are we mindlessly applying “best practices” instead of doing the hard work of designing customer-centric shopping experiences? Another Industry Rethinks the Customer Experience. Isn’t it possible to design a better retail experience that doesn’t run off of that model? Well, just ask Apple.

Shopping Carts 208

Shopping Carts Payment Services Shipping Costs Demo 208

BigCommerce

JULY 25, 2017

Photos are worth millions of dollars: Don’t skip the most important part of your customer experience, showing them exactly how to style and put together an entire look. B2B buyers often require personalized prices –– which you can get by logging in on Atlanta Light Bulbs site (they use customer groups to make this happen).

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

BigCommerce

JULY 3, 2017

They invented the napkin-ring-shaped golf ball, that only flies 40 yards with a full swing, as a solution to the overly expensive golf course real estate. Between waiting in line at the post office and paying $18 for the “military discount” shipping option, it wasn’t easy to do. The biggest problem? So, I made my own!

BigCommerce 209

BigCommerce Social Media Beauty and Health Shipping Costs 209