Retail 2008 To 2018: A Decade Of Revolutionizing The ‘How’ Of Customer Engagement
RTP blog
DECEMBER 19, 2017
But those 2008 articles didn’t include a lot of the terminology that is ubiquitous today: omnichannel, cloud, artificial intelligence, augmented reality, IoT and unified commerce. Note: IDC has been credited with coining the term “omnichannel.”) Instead of being a museum, the store should be a destination.”
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