ChannelAdvisor

JULY 3, 2017

In her lively chat with Adam Joseph, director of client success at ChannelAdvisor, Portas explored many topics affecting brands and retailers, including the digital revolution and changing consumer behaviors. The Portas Review, published in 2011, stood out in the retail world for many reasons. Customer Loyalty.

Department Stores 45

Department Stores Social Media Live Chat Online Retail 45

Kissmetrics

APRIL 10, 2018

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. Facebook Messenger originally began in 2011 as a messaging app for Facebook users.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

BigCommerce

JULY 25, 2017

Photos are worth millions of dollars: Don’t skip the most important part of your customer experience, showing them exactly how to style and put together an entire look. How to Turn Your Customers Into Influencers. Tori Gerbig initially started Pink Lily , an online women’s fashion store, as an eBay shop in 2011.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419